Warranty Administrator at Hennessy Ford Lincoln

Chamblee, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Warranty Claims Processing, Communication Skills, Teamwork, Attention to Detail, Problem Solving, Reconciliation, Clerical Skills, Time Management

Industry

Motor Vehicle Manufacturing

Description

Description As a Warranty Administrator you play a vital role in the service department and contribute to the success of the dealership by being responsible for all processes involving warranty claims. What You'll Do: Process warranty claims on a timely basis for each franchise or distributor Close and process repair orders for warranty and extended warranty services Input all warranty claims, warranty credit memos, warranty journal entries and payroll summaries into the computer Maintain all special programs for the franchises Accurately create and send reports on a weekly basis Transmit franchise credit memo statements Verify criteria required by factory or distributor Reconcile all warranty receivables with payments through the appropriate accounting schedule Resubmit all rejected claims promptly or receives authorization to write them off Follow up on payment of outstanding claims, keeping schedules current and under 30 days and less File and maintain all service records as required Keep informed of all factory recalls and bulletins Assist with any clerical needs Adhere to work schedule including working late for end of month and year end deadlines All other duties as assigned Hennessy is proud to serve our community with a set of core values which guide our daily decisions and actions. They are: Accountability – We take ownership of our words, actions, results, and commitments. Teamwork – We are better when we work together. Kindness – We show compassion and care for others. Grit – We have the heart and determination to see it through. Integrity – We are trustworthy, honest, and do what’s right. Curiosity – We ask questions to seek understanding. Requirements What We Expect: Must have a minimum one-year experience processing warranty claims Experience in Reynolds & Reynolds in preferred Excellent verbal and non-verbal communication skills Ability to establish and maintain good working relationships with guests and team members and to exceed their expectations. Ability to reason, formulate, and implement action plans that will benefit the corporation effectively Must submit to a background and drug screen Valid GA Driver's license with an acceptable driving record We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN & passing drug test at a certified testing facility). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

Responsibilities

The Warranty Administrator is responsible for processing warranty claims and closing repair orders for warranty services. They also maintain service records and ensure timely follow-up on outstanding claims.