We are a fast growing and innovative company with a mission to lead the transformation into a more digital and sustainable tomorrow. We are Normet, a courageous, committed and caring company where everyone has courage to shine.
We are looking for a
Warranty Administrator
In this versatile position you will coordinate and develop our equipment warranty process. Our service and vendors globally will be your key stakeholders in addition to internal interfaces such as sales support, production, sourcing, R&D, and the rest of the SSQ team. In this position you aim for the continuous improvement of our customer perceived end product quality.

Main responsibilities and tasks:

• Customer warranty handling and process supervision on the feedback system and in ERP
• Organizing region warranty review meetings
• Warranty related supplier claims processing and handling
• Warranty process and reporting development

To shine in this position, we hope you have:

• MSc/BSc in engineering or industrial engineering or sufficient technical education
• Some years’ experience of business processes in manufacturing industry
• Knowledge and experience about quality management methods and quality tools
• Good ICT skills (Office environment, PowerBi)
• Collaboration and interaction skills – ability to influence others and make people engage to development and working towards common goals
• Excellent interpersonal, verbal and written communication skills in Finnish and English
• Assertive, service and follow-through mind-set and self-driven working methods
• Talent to manage multiple tasks and respond to quickly changing priorities

Come and share your courage to shine with us: See different kinds of business and production processes close by and work with product quality development in a courageous, committed and caring company.
You will have a truly versatile role and you get to impact on increase of customer satisfaction.
We are looking forward to hearing more about you. We welcome your application with your salary request and CV by 30 November, 2024 through our career website: www.normet.com/careers. We will go through the applications and continue with potential candidates already during the application period, so do not hesitate to send an application if this position interests you!
For further information, please, contact Senior Manager, Quality (Jussi.salmen@normet.com) or call to nr +358 50 4098 4400 on November 15 between 12 p.m. and 4 p.m.
Come and share your courage to shine with us!
About Us

• Customer warranty handling and process supervision on the feedback system and in ERP
• Organizing region warranty review meetings
• Warranty related supplier claims processing and handling
• Warranty process and reporting developmen