ABOUT US:

Pelican Bus & Coach is the UK and Ireland importer and distributor for YUTONG Buses and Coaches. Based near Leeds, it is wholly owned by Pelican Engineering Co. Ltd which was established in 1919 and has traded continuously since that date. Pelican is a successful family business with over 200 employees across multiple sites and are committed to continuous development of our people.
Due to continued growth we are seeking an additional Service Receptionist/ Warranty administrator with an automotive or transport related background for our expanding YUTONG site based in Castleford, West Yorkshire.

ESSENTIAL SKILLS REQUIRED:

· Experience in similar role within the motor industry.
· Write short correspondence and emails professionally.
· Great customer service skills and a professional manner.
· The ability to use mathematics in the role in calculating financials related to warranty claims.
· Microsoft Office skills including Excel

Working within the warranty administration team, you will be responsible for preparing and submitting warranty claims to the manufacturer and/or distributor and reconcile them accordingly.
In fulfilling this role you will:
Liaise with engineers as required to obtain job information and paperwork, liaise with customers as required
· Working in a professional, organised manner, processing warranty claims on a timely basis. Including checking of engineer write ups and photo graph requirements.
· Process all warranty paperwork to ensure proper documentation and document trail.
· Open job cards as required
· Input all claim details into the dealer management system ready for invoicing.
· Keep yourself up to date on any factory recalls and other relevant information.
· Be responsible for verifying warranty criteria required by manufacturer or distributor.
· Assist with the resubmission of any rejected claims promptly or obtain authorisation to write-off.
· Assists with any other necessary admin duties in working with your team.