THE JOB

If you are looking to work with the UK’s largest Mercedes-Benz commercial vehicle dealership, which has been announced as a Great Place to Work for three years running, look no further!
Rygor Group are looking for a proactive and engaged Warranty Administrator who can provide essential administrative support to the Warranty Department to help them continue to be a UK Best Workplace. They are looking for an individual who is passionate about delivering exceptional customer service through a highly organised approach to administration. You will approach this role with a commercial mindset and will work effectively with all stakeholders to ensure smooth and efficient processes are in place and maintained.

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• Role Level on the Rygor Career Journey Map: C1, Individual Contributor

Rygor is an official UK Best Workplace for Development, and is committed to helping you achieve your goals, which is why they have a career journey map to help you understand your potential routes of development. As an individual contributor, you carry out your role to the highest standards, living and breathing our company values of being Rewarding, Reliable and Respectful. You take pride in your work and collaborate with others to ensure the job gets done.
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What’s it like to be part of Team Rygor?

“IT’S A GREAT PLACE WORK, WITH LOTS OF OPPORTUNITIES AND GREAT PEOPLE TO WORK WITH. I HAVE PROGRESSED FROM BEING THE RECEPTIONIST TO NOW ASSISTING WITH ALL ASPECTS OF HEALTH AND SAFETY IN BRANCH.” – CAROLINE, ADMINISTRATION SUPPORT

️Day to day, you will be:

• You will be a champion for business initiatives and uphold our company values of being ‘rewarding’, ‘reliable and ‘respectful.
• Retail invoicing.
• Warranty invoicing/claim processing.
• General admin duties and general support to the service team with day-to-day tasks.
• Resolving invoice queries with suppliers to ensure quotations are accurate and cost effective.
• Assist with sending out quotations for works on customer vehicles.
• Follow up on any outstanding purchase orders to ensure supplier invoices associated works are approved.
• General administrative support for the service team to include post distribution, monitor stationery stock and arranging for supplies when necessary.
• Point of contact for general enquiries with our customers in the admin office.
• ️ Skills & Behaviours Required for this Role:
• Experience- We’re seeking a candidate with experience in either warranty administration or dealership administration for this role.
• Organisation – Ability to manage multiple tasks, prioritise workloads, and maintain an efficient system to keep the office running smoothly. Previous administrative experience is preferred.
• Communication – Strong written and verbal communication to interact effectively with all stakeholders across the business, including answering phone calls, writing emails, and sending documents.
• Resilience - A resilient person is someone who has strong coping skills and can draw on these when life presents challenges.

• Attention to Detail- Maintaining a high level of accuracy in all tasks, whether it’s data entry, record-keeping, or preparing documents, to avoid mistakes and ensure high-quality output.

  Benefits for you

• A day off for your Birthday

• 23 days of annual leave per year plus Bank Holidays
• Four times death in service benefit
• Branded uniform and boot allowance.
• Working for an official Great Place to Work™️ and UK Best Workplace for three years running!
• Working for a Best UK Workplace for Wellbeing
• Working for a UK Best Workplace for Development
• Working with our award-winning team – we have been named ‘Service Provider of the Year’ at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards
• Recipients of the Bronze Award under the Armed Forces Covenant
• Access to 100s of employee perks on Perkbox
• Auto-enrolment pension
• Enhanced Maternity and Paternity pay policies
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion)
• Mental Health First Aiders
• Toolbox insurance
• Reward and recognition programmes, including our annual Rygor Group Awards
• Annual appraisals programme and progression opportunities
• Manufacturer training and access to our in-house training hub

• Long service recognition

  About Rygor Auto
  Rygor Auto are an award-winning multi-franchise Dealer group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.
  Their business has developed and gone from strength to strength in recent years. They have invested in extensive renovations of their sites across the country and continue to open new sites too, including a brand-new branch in Reading, which opened in January 2023 and a new Mercedes-Benz passenger car site, which opened in Heathrow in the Spring of 2024.
  They have multiple industry and network awards under their belt and provide exceptional customer service. What’s more, they are officially a Great Place to Work™️ three years on the run, meaning they really do have a great company culture which embodies their values of Rewarding, Reliable and Respectful.

Please refer the Job description for details