EXPERIENCE REQUIRED:

• Previous experience in a customer support or administrative role is beneficial.
• Experience working with databases and spreadsheets is a plus.
• Excellent customer service skills are essential.
• Strong verbal and written communication skills.
• Ability to prioritise workload and manage multiple tasks efficiently.
• Strong PC skills and experience with office software (Microsoft Office, spreadsheets, etc.)
• Proven attention to detail and accuracy.
• Self-motivated with a proactive approach to problem-solving.

• Handle incoming and outgoing calls in a professional and efficient manner.
• Input and retrieve data from company databases while maintaining accuracy.
• Maintain and update spreadsheets, ensuring up-to-date information is always available.
• Produce and send out customer quotations in line with company pricing structures.
• Process and manage customer invoicing promptly and accurately.
• Communicate effectively with clients to resolve queries and provide relevant information.
• Consistently meet and exceed targets set by management