Warranty Administrator at VA SCT LLC

Humble, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

84000.0

Posted On

11 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Warranty Administration, Claim Processing, Accuracy, Compliance, Organization, Attention To Detail, Communication Skills, DMS Proficiency, Toyota Policies, Claim Reconciliation, Auditing, Trend Analysis, Automotive Knowledge

Industry

Retail Motor Vehicles

Description

Description Space City Toyota is looking for a detail-oriented and experienced Warranty Administrator to join our Service Department. In this critical role, you will be responsible for reviewing, preparing, submitting, and reconciling all manufacturer warranty claims — ensuring accuracy, compliance, and timely processing in accordance with Toyota policies and procedures. If you're organized, thorough, and thrive in a fast-paced dealership environment, we want to hear from you! DAY-TO-DAY RESPONSIBILITIES - Process all warranty claims by the next business day following the Repair Order (RO) close date - Review every warranty repair order for proper completion, accuracy, and legibility per Toyota policies and procedures - Submit manufacturer warranty claims accurately and in a timely manner using dealership DMS - Handle and resolve all claim corrections, charge-backs, and rejected or unpaid claims - Check each repair order against the vehicle's service history to prevent duplicate claims - Establish and maintain relationships with Toyota's designated warranty representatives - Flag technicians for hours earned on warranty services performed - Provide the Service Manager with weekly reports on claim status and outstanding items - Provide the Parts Manager with updated parts listings on a weekly basis - Conduct weekly audits of warranty schedules and aging reports, addressing adjustments and write-offs - Analyze warranty trends and develop strategies to maximize the claim process - Assist Service Consultants in closing all open warranty ROs - Support Service Consultants and Technicians with warranty-related questions - Report any suspected fraudulent manipulation of warranty claims immediately - Comply with all applicable federal, state, and local regulations (OSHA, hazardous waste disposal, safety requirements) - Attend Toyota warranty training courses and stay current on OEM policy updates Requirements - High school diploma or equivalent required; associate's or bachelor's degree a plus - Minimum 2 years of automotive dealership warranty administration experience REQUIRED - Strong knowledge of OEM (Toyota preferred) warranty policies and procedures - Proficiency with a Dealer Management System (DMS) — CDK, Reynolds & Reynolds, or Tekion preferred - Excellent attention to detail and organizational skills - Strong verbal and written communication skills - Ability to work independently and collaboratively across service, parts, and management teams - General knowledge of automotive parts and vehicle mechanical operations - ASE certification or the ability to pass a pre-employment technical aptitude test is a plus ADDITIONAL BENEFITS - Starting pay from $4,000 - $7,000/ month + performance-based bonuses - 401(k) - Health, dental, and vision insurance - Maternity and family leave benefits - Employee vehicle purchase and discount programs - Ongoing Toyota manufacturer training and development - Looking to promote from within

Responsibilities

The Warranty Administrator is responsible for reviewing, preparing, submitting, and reconciling all manufacturer warranty claims, ensuring accuracy and timely processing according to Toyota policies. Key duties include processing claims by the next business day, resolving rejections, and maintaining compliance with all regulations.