We are a leading technology company at the forefront of innovation, specializing in warranty processing for automotive dealerships and OEMs. Our cutting-edge proprietary software enables efficient processing of warranty claims, delivering unparalleled warranty claim results. We are seeking a proactive and tech-savvy individual to join our team as a Warranty Administrator.

• Using experience and knowledge, review and analyze submitted claims (particularly with respect to complex claims) to consider whether additional revenue opportunities exist for the customer.
• Determine additional information to obtain from the customer, review additional information provided, and determine if the additional information obtained is sufficient or if further clarification or details are advisable to obtain from the dealership in order to achieve maximum payment on the claim for the dealership.
• Utilize proprietary software to review, validate, and process warranty claims accurately and efficiently.
• Conduct a thorough analysis of warranty claims, including reviewing labor operations, warranty terms, customer details, and paying technicians accordingly.
• Communicate with customers and other relevant stakeholders to gather necessary information and resolve warranty claim issues.
• Document all warranty claim activities, including approvals, rejections, and resolutions, ensuring compliance with company and OEM policies and procedures.
• Ensure accuracy and make corrections to warranty claims.
• Schedule hygiene: Maintain customer’s warranty receivables schedule, ensure all items have been reconciled with the OEM, and communicate adjustments with appropriate parties.
• Collaborate with cross-functional teams, including customer success, technical support, product, and development, to address warranty claim trends and drive process improvements.
• Provide timely and professional responses to customer inquiries regarding warranty claims status, eligibility, and resolution.
• Stay up-to-date on product knowledge, OEM warranty policies, and industry regulations to provide accurate information and support to customers and internal teams.
• Maintain training and certification(s).
• Assist in the development and implementation of training materials and documentation for warranty claim processing procedures.
• Contribute to the overall success of the warranty administration team by participating in team meetings, sharing best practices, and supporting colleagues as needed.
• Perform other relevant duties as assigned.