The incumbent will be responsible for the department’s warranty and claims process and files.
They will ensure rigorous follow-up on these files, both with clients and manufacturers, including in cases of disputes. They will also be responsible for producing and managing follow-up reports.
This position requires close collaboration with Management, the Technical Sales team, the Parts department, and our contractor clientele.

REQUIREMENTS

• Diploma in administration or equivalent
• 2 to 3 years experience
• Construction and HVAC experience an asset

SKILLS

• Bilingual, so excellent command of French and English (spoken and written)
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Visio)
• Familiarity with ERP systems (an asset).

INTERPERSONAL SKILLS

• Problem-solving skills
• Attention to detail and excellent organizational abilities
• Strong customer service and client experience management skills
• Excellent interpersonal and communication skills
• Autonomy and initiative
• Thoroughness and accuracy
• Patience and precision
• Good time and priority management
• Professionalism
• Good judgment
• Diplomacy
• Discretion
• Punctuality and reliability
• Versatility and adaptability

• Coordinate and ensure resolution of warranty and claims files for the after-sales department
• Serve as point of contact for all E.H.Price Solutions warranty and claims calls
• Ensure the application of manufacturers’ warranty policies concerning returned materials and equipment
• Request relevant documents from suppliers (invoices, photos, information) to create clear cases files
• Ensure the smooth operation of the department to maintain a high level of customer satisfaction
• Process and track returns (RMA – RGA) in P21 and prepare related documents
• Coordinate RMA and RGA to manufacturers in collaboration with warehouse clerk
• Act as a point of contact between customers, manufacturers and E.H.Price Solutions (relevant departments)
• Process invoices and credit receipts in P21
• Follow up with representatives as needed
• Produce reports and minutes for management
• Apply and improve existing processes and procedures to maximize operational efficiency
• Provides day-to-day support to the technical team
• All other duties related to the position and certain administrative tasks.