Warranty and Service Clerk

at  Due North

WE ARE

Due North is a leader in the manufacturing of quality refrigerated and frozen food merchandisers and are well known by the Minus Forty® & QBD brand name of products. Our customers find the convenience, and reliability of our innovative spot merchandising and business products across North America and Europe a key contributor to their business’ success.
A wide product portfolio of commercial refrigeration products and the ability to customize products within a short time frame, has earned us the trust and confidence of our customers in a variety of markets. We cater to ice cream vendors, frozen novelty merchandisers, frozen food vendors, refrigerated food merchandisers, and we’re business partners with major corporations in the food industry.
Our team of focused and friendly professionals are always happy to serve our customers, who we have been serving for over 30 years.

• Answer customer inquiries regarding our product’s operation to resolve problems
• Collect payments for orders, record transactions, and send items such as cheques or money orders for further processing
• Communicate and negotiate internally and externally using appropriate methods to develop profitable and sustainable business relationships
• Compute total charges for merchandise or services and shipping charges
• Confer and correspond with internal staff or suppliers to resolve problems, such as damages, shortages, and nonconformance to specifications
• Constantly look for opportunities to improve our processes and procedures, and enhance our communications and the quality of our products, customer service and out life at work, including ways to eliminate processes that offer little to no value
• Provide technical support and troubleshooting advice
• Use diagnostic procedures to identify technical issues
• Provide step-by-step troubleshooting guidance to customers
• Research and resolve common technical problems
• Contribute to a knowledge base of troubleshooting tips and solutions
• Stay up-to-date on product specifications and technical bulletins
• Additional duties & responsibilities as assigned