Company Description
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Job Description

• Manage day to day warranty claims according to KPIs;
• Verify warranty policies and procedures application;
• Check the integrity and correctness of claims;
• Self-assessment on managed cases;
• Cooperate with senior team members about cases in analysis
• Communicate with Dealers and Customers (mainly in writing)

QUALIFICATIONS

• Fluency in English, any other European language is an advantage.
• Strong communication, organizational and time-management skills.
• Excellent attention to detail and pride yourself on being punctual/ reliable.
• Experience working in automotive after sales processes would be an advantage, particularly if you have worked at an automotive Retailer or Dealer.
  Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

To empower Movers and Makers to thrive in our ever-changing world