Warranty Auditor at Briggs Industrial Solutions

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Excellent Written Communication, Excellent Verbal Communication, Customer Service, Multi-tasking, Attention To Detail, Financial Focus, Problem Analysis, Decision Making, Quantitative Analysis, Proactive Work, Microsoft Office Proficiency

Industry

Logistics;Transportation;Supply Chain and Storage

Description

At Briggs Industrial Solutions, our team members and our culture are just as important to the company as serving our customers. We believe our team members are the key to our success and we pride ourselves in hiring the highest quality people, placing emphasis on safety, ethics, integrity and respect. We are an ESOP-owned company with a customer-first focus. We realize the decisions we make about investments and operating practices ultimately affect the lives of our co-workers, families and business partners. And like those who went before us, every one of us takes that responsibility seriously. Businesses: Briggs Equipment, Briggs Earth & Ag, Briggs Truck & Rail, Briggs Warehouse Solutions Mission Statement: Keep business moving by being proactive, accessible, knowledgeable and above all else safe. Value Proposition: We are an ESOP-owned company with a customer-first focus. Our solutions experts help keep your business moving by being proactive, accessible, knowledgeable and safe. Values: Balance, Respect, Integrity, Growth, Grit, Safety Competitive benefits: 401(k) Educational Assistance Employee Assistance Program (EAP) Employee Stock Ownership Program (ESOP) Hands On and Virtual Training Paid Holidays Paid Time Off Simply stated, Briggs team members strive to do the right thing by exceeding the expectations of each other, our customers and our community. POSITION PURPOSE: The Warranty Auditor processes, audits and communicates the centralized Warranty process for the company and is responsible for warranty claims being handled efficiently, accurately and timely according to manufacturer’s warranty policies ensuring the company full reimbursement. Ensures all Briggs Industrial Solutions standards are adhered to and executed consistent with company direction. PRINCIPAL RESPONSIBILITIES AND DUTIES: Ensure complete, accurate and timely Warranty Claim Filing into manufacturer systems according to manufacturer’s policies to ensure full reimbursement Review and proactively manage Open Warranty Tickets Process claims in their entirety to include payments, credits, denials, re-submittals, part returns, write-offs, etc. Perform weekly reviews and take appropriate action on unpaid Open Warranty AR Proactively audit and report to Shared Services Group (SSG) leadership on potential warranty claim denials and write-offs Assist in maintaining Warranty Part and Labor Rates according to manufacturer policies Maintain and provide relevant documentation for annual Warranty Audits Provide input and recommendations on Warranty Department matters Perform other duties as assigned minimum qualifications Basic Knowledge & Competencies: Excellent written and verbal communication skills Excellent customer service and multi-tasking skills Strong attention to detail and deadlines Financial focus, including cognitive skills, problem analysis, decision making and quantitative analysis Ability to work proactively with remote branch personnel and vendor warranty departments Thorough knowledge of all systems, procedures, techniques, equipment, operations, standards and reports that apply to the Warranty Process Demonstrated Microsoft Office proficiency (Excel, Outlook, Word, PowerPoint) Previous Experience/Education: Bachelor’s degree equivalent experience preferred 2+ years’ experience in roles with billing responsibility and analytical decision making preferred PHYSICAL REQUIREMENTS Standing, walking, lifting, twisting and bending on a frequent basis Ability to lift up to 20 pounds

Responsibilities

The Warranty Auditor processes, audits, and communicates the centralized Warranty process for the company. They are responsible for ensuring warranty claims are handled efficiently, accurately, and timely according to manufacturer’s warranty policies.