Warranty Clerk at Ali & Sons

, , United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

0.0

Posted On

24 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Warranty Administration, Claim Processing, Automotive Technology, Technical Reporting, Microsoft Excel, Microsoft Word, Problem Solving, Attention To Detail, Arabic Fluency, English Fluency, Compliance Monitoring, Stakeholder Coordination

Industry

Maritime Transportation

Description

Exciting Opportunity: Join Ali & Sons as a Warranty Administrator Are you detail-oriented, analytical, and passionate about delivering exceptional after-sales support in the automotive industry? Join the Ali & Sons Group as a Warranty Administrator, where you’ll play a vital role in managing warranty claims, ensuring compliance with manufacturer requirements, and supporting workshop operations to deliver outstanding customer satisfaction. 📍 Location: Dubai Key Responsibilities: • Review, evaluate, and process warranty claims in accordance with manufacturer and company guidelines. • Liaise with manufacturers and technical area managers to resolve complex warranty cases and obtain claim approvals. • Provide guidance and support to workshop teams regarding warranty procedures, defect reporting, and technical claim requirements. • Assist in resolving technical and warranty-related issues by coordinating with relevant stakeholders. • Ensure all warranty submissions are accurate, complete, and submitted within required timelines. • Maintain comprehensive warranty documentation and records to support audits and compliance requirements. • Monitor adherence to reporting requirements and procedures outlined in the Service Technical Handbook. • Work closely with workshop management to identify and reduce the root causes of recurring warranty claims. • Support the Service Manager with additional administrative and operational responsibilities as required. • Maintain a professional appearance, positive attitude, and organized work environment. • Ensure compliance with company health, safety, and quality standards. Role Purpose: To ensure the accurate and timely processing of warranty claims, maintain compliance with manufacturer standards, and support workshop operations through effective warranty administration and technical coordination. What We’re Looking For: • Experience: Minimum 4 years of relevant experience in automotive warranty administration, service operations, or a related field. • Education: Higher Diploma or Degree in Automotive Technology. • Certifications: Relevant automotive technical certifications and manufacturer training are preferred. • Languages: Fluency in both English and Arabic is mandatory. • Software Skills: Proficiency in Microsoft Office applications, particularly Excel and Word. • Technical Skills: * Strong understanding of automotive warranty processes and manufacturer policies. * Ability to analyze technical reports and supporting documentation. * Excellent attention to detail and record-keeping abilities. * Strong communication and problem-solving skills. Why Join Ali & Sons? At Ali & Sons, we are committed to excellence, innovation, and customer satisfaction. As part of one of the UAE’s most respected automotive organizations, you will benefit from: • A professional and collaborative work environment. • Opportunities for career development and continuous learning. • Exposure to world-class automotive brands, systems, and technologies. • A culture focused on accountability, quality, and operational excellence. • The opportunity to contribute to a customer-centric organization with a strong reputation in the market. Ready to Accelerate Your Career? If you have a passion for automotive after-sales operations and a keen eye for accuracy and compliance, we invite you to apply and become part of the Ali & Sons success story. MG British motor brand MG has been around since the 1920s, representing a long and prestigious pedigree in the world of cars. Today, the company has a global presence with an impressive fleet of vehicles for all needs. Inter Emirates Motors, a subsidiary of Ali & Sons Holding started its partnership with MG in late 2020. Today, it operates six showrooms and five service centres in Dubai, Abu Dhabi, Ras Al Khaimah, Sharjah, and Al Ain. With almost 100 after-sales representatives, we ensure our customers get the best possible service throughout their buying journey.

Responsibilities

Manage and process automotive warranty claims in compliance with manufacturer guidelines and company policies. Coordinate with workshop teams and manufacturers to resolve complex technical cases and reduce recurring claim root causes.