Warranty Clerk

at  Commercial Motor Vehicles Pty Ltd

About the company
Mercedes-Benz is a premium passenger car dealership, a subsidiary to the CMV Group of companies. As an equal opportunity employer, Mercedes-Benz seeks the best, most talented people available. We pride ourselves on our commitment to customer service and an outstanding ownership experience.
Your New Career Starts Now
We are seeking a professional Warranty Clerk who has an eye for detail in this fulltime role based at our Mile End dealership. You will manage and process warranty claims through to completion in line with manufacturer guidelines, established procedures and timelines. As an integral part of the Service team, you will contribute to customer satisfaction and loyalty by seeking prompt and satisfactory resolution to all warranty claims.

What we can offer you – Amazing Employee Benefits

• Competitive and above award hourly rate $$$
• Excellent working conditions and company culture
• Close knit and friendly team
• State of the art dealership
• Focus on your wellbeing with CMV care including access to CMV Care & the CMV Peer Support Program.
• Discounted Corporate Income and Health Insurance through multiple partners to suit your individual lifestyle.
• Opportunities to support community partnerships with our Group CMV Foundation
• Enjoy annual company dinners and picnics

Duties

• Ensure all manufacturer authorisations are received prior to repair work being started
• Cost all warranty jobs on a daily basis and communicate with the Service Department Manager accordingly
• Manage the storage of all claimed warranty parts to manufacturers requirements
• Ensure future bookings have all outstanding recalls and manufacturer updates added to job cards
• Provide accurate invoices in a timely manner ensuring clear explanation of works completed
• Ensure accuracy of customer, vehicle and billing details is recorded at all times
• Verify the authenticity of warranty claims and investigate any discrepancies or issues
• Review warranty claims to ensure they meet the criteria outlined by the manufacturer
• Ensure w Provide support to all technicians to ensure service reports provide the required explanations of repair work completed as per manufacturers guidelines
• Warranty claims and associated correspondence are documented fully in the company system

Skills & Experience

• Microsoft Office Suite - computer literacy & data entry skills
• Previous administrative/retail inventory experience in automotive industry preferred
• Good communication and organisational skills
• Attention to detail, initiative and time management skills
• Ability to work under pressure and meet deadlines
• Mathematic ability
• Demonstrated business experience
• Dealer Management Systems highly regarded

Who is Mercedes-Benz Adelaide?
Mercedes-Benz Adelaide is a subsidiary of the CMV Group, which is family owned and has been established for over 90 years. It is a very diverse Group, holding over 70 separate business units and employing nearly 1800 staff nationally, and is continuing to grow.
Mercedes-Benz Adelaide was established over 70 years ago in the heart of the Adelaide CBD and was known as BEA Motors. It acquired the eastern suburbs Mercedes-Benz franchise Chateau Moteur in 2007 and was then acquired by the CMV Group in 2012. The brand began expanding in 2015 with the launch of the AMG Performance Centre, plus in 2016 the acquisition of the Mercedes-Benz Vans franchise, and a year later opened its second Mercedes-Benz franchise at Unley.
Today the three locations employ over 130 people and have received Mercedes-Benz Australia’s highest award for excellence in 2020, 2021, 2022 and 2023. As part of the CMV Group, our success is driven by our core values; Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect. These are applied in equal measures to our employees, customers and the community and demonstrated by everyone within our businesses.
If you have the skills and experience necessary and want to become an important part of our successful team then please click apply to submit your cover letter and resume.
Current CMV employees, please apply through your internal career site

• Ensure all manufacturer authorisations are received prior to repair work being started
• Cost all warranty jobs on a daily basis and communicate with the Service Department Manager accordingly
• Manage the storage of all claimed warranty parts to manufacturers requirements
• Ensure future bookings have all outstanding recalls and manufacturer updates added to job cards
• Provide accurate invoices in a timely manner ensuring clear explanation of works completed
• Ensure accuracy of customer, vehicle and billing details is recorded at all times
• Verify the authenticity of warranty claims and investigate any discrepancies or issues
• Review warranty claims to ensure they meet the criteria outlined by the manufacturer
• Ensure w Provide support to all technicians to ensure service reports provide the required explanations of repair work completed as per manufacturers guidelines
• Warranty claims and associated correspondence are documented fully in the company syste