ABOUT US

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment.

REPORTING TO THE SERVICE MANAGER, YOUR RESPONSIBILITIES WILL INCLUDE:

• Manage the process of reviewing warranty claims and processing within established guidelines, policies and procedures
• Collaborating with the Service team to confirm claims and plan deliveries
• Monitoring progress of claims and proactively communicating updates to customers
• Preparing invoicing of work orders
• Ensuring all warranty claims, documents and contracts are correctly registered in the system
• Preparing information for internal and external warranty audits

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL HAVE:

• Self-motivated, goal-oriented attitude with attention to detail
• 3-5 years’ experience as a warranty administrator is highly desirable
• Knowledge and experience of best practice warranty management
• Demonstrated MS Office experience, including Word and Excel
• The ability to adapt quickly and thrive in a fast-paced environment
• A professional and customer-focused approach, dedicated to delivering total customer satisfaction