Warranty Coordinator at Jetstream of Houston

, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Warranty Administration, Claim Processing, Customer Support, Dealer Support, Technical Coordination, Root Cause Analysis, RMA Coordination, Reporting, Compliance, Communication, Organizational Skills, CRM Systems, Microsoft Office Suite, Mechanical Systems, Hydraulic Systems, Problem-solving

Industry

Machinery Manufacturing

Description

Position Summary The Warranty Coordinator is responsible for administering and managing all warranty claims related to dump bodies and associated equipment. This role serves as the primary liaison between customers, dealers, service centers, and internal departments to ensure efficient processing of warranty issues, accurate documentation, and timely resolution. The Warranty Coordinator ensures compliance with company policies, manufacturer guidelines, and industry standards. Key Responsibilities Warranty Administration * Receive, review, and validate warranty claims for dump bodies, subframes, hoists, and related components. * Ensure claims meet eligibility requirements according to company and manufacturer warranty policies. * Enter claims into the warranty management system and maintain complete, accurate documentation. * Process approved claims for credit, replacement parts, or reimbursement. Customer & Dealer Support * Serve as the primary point of contact for warranty-related inquiries from customers, dealers, and service technicians. * Provide guidance on warranty procedures, required documentation, and coverage guidelines. * Communicate claim status updates, approvals, and denials clearly and professionally. Technical Coordination * Coordinate with Field Service Technician on work orders; to include but not limited to, NHTSA recall, field campaigns, and regular warranty repairs. * Work with engineering, service, and production teams to review product failures, root cause findings, and repair recommendations. * Request and review necessary technical documentation such as photos, service reports, or diagnostic information. * Coordinate return material authorizations (RMAs) for defective parts, when required. Reporting & Compliance * Track warranty trends and common failure points to support continuous improvement initiatives. * Prepare internal reports on claim volume, cost, and resolution metrics. * Ensure warranty procedures comply with company policy and industry standards. Qualifications Required * Previous experience in warranty administration, service coordination, or customer support (preferably in the truck equipment, manufacturing, or heavy equipment industry). * Strong understanding of mechanical or hydraulic systems used in dump bodies or truck upfitting. * Excellent communication skills, both written and verbal. * High attention to detail and strong organizational skills. * Proficiency with warranty software, CRM systems, and Microsoft Office Suite. Preferred * Experience in truck equipment manufacturing or aftermarket support. * Ability to read and interpret technical drawings and service manuals. * Background in logistics or parts management is a plus. Key Competencies * Customer Service Orientation * Problem-solving and decision-making * Technical aptitude * Time management * Collaboration and teamwork * Documentation accuracy and compliance Work Environment * Office-based role with regular interaction with service shops, customers, and internal teams. * Occasional inspections of equipment or failed components may be required. About us: Ox Bodies is a subsidiary of Federal Signal, our products have endured even the toughest of conditions on construction sites around the country and abroad since 1972. We’ve walked in your boots – we get it. Time is money, and we strive to provide the highest quality, most durable products, equipped to handle any job you throw at them. Our reputation and our people are what have made Ox the industry leader. We are your premier partner for designing and manufacturing Class 6 to 8 dump bodies in the United States and across the globe. Innovative, rugged, high-performance truck bodies, parts, and accessories, all manufactured by hard-working people in Fayette, Alabama. Our ingenuity allows us to manufacture, assemble, and deliver a complete product. No one else can duplicate what we do or do it better, and if that’s not enough, we’ll pick up and deliver right to your front door. Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Downers Grove, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com [http://www.federalsignal.com/]. The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, contact Human Resources at 205-932-8177. All other applications must be submitted online.

Responsibilities

The Warranty Coordinator administers and manages all warranty claims for dump bodies and associated equipment, acting as the main liaison between customers, dealers, service centers, and internal departments for efficient processing and resolution. Key duties include validating claims, processing approvals, providing guidance on procedures, and coordinating technical aspects like field service work orders and return material authorizations.