Victoria Hyundai is looking to add a Warranty Coordinator !
The successful candidate will have excellent communication, organization, general automotive knowledge, and a TEAM first attitude. Previous experience in a dealership is an asset!
We are looking for passionate people who are motivated to grow with a busy service team.

THE REQUIREMENTS:

• Experience conducting warranty is considered a strong asset
• Strong computer skills is a must
• Experience with PBS is considered an asset
• Strong communication skills
• Confident personality that can ‘sell’ to customers
• Organization is a must
• Automotive knowledge is a must
• Strong attention to details
• Team player that can work closely with others
• Enjoy working in a fast paced environment
• Multi task skills are an asset
• Experience in an auto dealership is a strong asset
• Must have legal right to work in Canada
  Kot Auto Group’s Higher Objective - is to create a true team, make our operations a great place to work, give staff opportunities for learning, growth and advancement. Provide income equivalent to the contribution made towards the success of the operations.

• Ensure that all warranty paperwork is properly signed, documented, submitted and received.
• Keep detailed records of all manufacture announcements, especially factory recalls
• Work alongside the company’s accounting department & service manager to obtain payments for warranty work.
• Retain and organize all customer and service records neatly into a comprehensive filing system to ensure that the company maintains a good relationship with all clients and also ensure that all payments sent and received are accounted for.
• Field service calls. Sell customers service/maintenance packages prior to arriving in store. Book customers for service.
• Reach out to data base to book customers for service. Drive appointments upward.
• Reach out to customers that have declined ‘recommended maintenance’ and try to rebook.
• Take overflow service customers in house.
• Make SSI (Service Satisfaction) calls with the goal of achieving high scores.
• Be able to multi-task in a fast-paced environment
• Develop and create lasting guest relationships
• Deliver exceptional customer service at all times
• Assist the service department in updating customers. Ensuring guests are contacted on ‘promise times’.