Warranty Engineering - Automated Transmissions at Eaton USA

, San Luis Potosí, Mexico -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Warranty Support, Data Analytics, Product Reliability, Customer Support, Troubleshooting, Electrical Systems, Electronic Troubleshooting, Teamwork, Automotive Experience, Heavy Equipment Experience, Communication Skills, Training, Continuous Improvement, Cross-Functional Collaboration, Diagnostic Procedures, Repair Strategies

Industry

electrical;Appliances;and Electronics Manufacturing

Description

The primary function of the Customer Experience Representative (CER) is to provide warranty support, direct and adjudicate product warranty repairs via phone and electronic communication for customers that utilize Roadranger services, and assist with aftermarket sales/promotions. This individual will help identify emerging trends that affect the customers experience with our products, use data analytics, and observations to drive product reliability and functionality improvements through the organization, create and deliver custom training to customer experience representatives based on his or her discoveries. Deliver industry leading customer support Improve the customers experience by improving customer up time and reducing the incident rate Document all applicable customer contacts / warranty claims in related software systems. Assist in accurately determining failure root cause by utilizing diagnostic procedures, repair strategies, part requirements, labor hours, and technical or other assistance related to the repair. Assist with employee on-boarding and training as needed. Represent the Roadranger Customer Experience Center in cross-functional teams and project/as needed. Embrace continuous improvement and efficiency activities that lead to positive impacts to the business Assist managers with building a cross-functional and flexible support organization to meet future support requirements Bachelor's Degree from an accredited institution (Engineering) Fluent in English (Advanced verbal and written) Basic knowledge of transmission or gear train operation Experience in troubleshooting electrical systems containing sensors and actuators Experience with electronic troubleshooting methods, tools and SAE standards Ability to work well in a team environment 3-5 years of automotive, truck or heavy equipment experience Ability to work flexible hours and occasionally weekends

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Responsibilities

The Customer Experience Representative provides warranty support and adjudicates product warranty repairs for customers using Roadranger services. They also identify trends affecting customer experience and drive improvements in product reliability and functionality.