Warranty Executive at AWR Career Site

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

0.0

Posted On

18 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Warranty Claims Processing, Stakeholder Management, Customer Experience, Analytical Skills, Automobile Knowledge, Service Functions Knowledge, Digital Warranty Systems, Training and Development, Compliance, KPI Monitoring, Communication Skills, Problem Solving, Team Coordination, Audit Standards, Goodwill Claims Processing, Recall Campaigns

Industry

Holding Companies

Description

At AWR Group, we are at work for a planet that prospers. A world that serves all generations those of today, and those yet to come. We’re a group of companies, transforming businesses of today and building purposeful ventures for the future. Our greatest endeavour is to enhance the lives of all generations we touch. We are AWR Group. We embrace generation next. Job purpose: (Use one or two sentences to state the major purpose, objective or function of the position and the end result it is intended to accomplish.) The Warranty Executive ensures accurate and timely processing of warranty claims while maintaining compliance with manufacturer policies. Responsibilities include minimizing claim rejection rates, processing recalls and goodwill claims, coordinating with internal departments and manufacturers, and supporting business development. The role also involves staff training, stakeholder management, and ensuring compliance with audit standards. By optimizing warranty processes, the Warranty Executive enhances customer satisfaction, operational efficiency, and business success. Job responsibilities: (These are the fundamental job duties regularly performed by the employee in the position.) Financial · Process warranty claims processing through a digital interface between dealer management system and manufacturer’s warranty portal. · Ensure claims accuracy so that the claims are approved from manufacturers on time · Ensure claims rejection ratio to the least (below 1%). Strategic Implementation · Evaluation of digital warranty documents to be in line with manufacturer’s warranty policy and procedures. · Ensure on time digital warranty repair approval to the branches. · input the requirements to the management for the implementation of the digital warranty system enhancement. · Monitor and ensure all agreed KPIs. Business Development · Process recalls campaign repair claims on time. Customer Journey · Process goodwill Claims from the branches to the manufacturers for maximum support. This is to assist in enhancing Customer experience and retention. Stakeholder Management · Co-ordination with support departments (IT, Parts & CRM) in resolving the related concerns on warranty queries. · To establish & enhance communication with Principals to resolve warranty related concerns. · Involve and support with required assistance to third party appointed by manufacturers during Warranty Audits or reviews. Learning & Growth · Ensure completion of assigned trainings on time. · Ensure regular Review with branch staff and assist them with necessary updates on warranty policies and procedures. · Review the need of training and report to the management with required trainings. · Enhance communication with the manufacturers on the required support. Policies, Procedures and Corporate Governance · Compliance to Nissan and AAC Warranty Audit standards. · Compliance to product campaign completion ratio. · Maintain storage of warranty claim parts with inventory control in line with AAC and Principal guidelines. · Support in internal audits at regular intervals across branches. The above statements are intended to describe the general nature and level of work performed by people assigned to this job function. They are not intended to be construed as an exhaustive list of all job duties performed. Management reserves the right to revise or amend duties at any time. Educational Qualification (Consider Education/Experience type and minimum level; Special skills; Certifications and licenses etc.) · Diploma/Bachelor of Engineering in Automobiles. Work Experience (Consider work experience requirement to do the job; x of years, .) · Minimum 7 years with 3 years similar position. Competencies (Consider certain technical skills to do the job, Analytical Skills, Persuasives , Strategic Thinking etc.) · Strong knowledge of Automobiles and its functionalities. · Thorough knowledge of all service functions. · Analytical skills Languages · Good written and verbal communication skills in English. AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees. Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand. Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations. For more information, visit www.awrostamani.com.

Responsibilities

The Warranty Executive is responsible for ensuring accurate and timely processing of warranty claims while maintaining compliance with manufacturer policies. This role involves minimizing claim rejection rates, processing recalls and goodwill claims, and coordinating with internal departments and manufacturers.