For over two decades the VeryPC family has been supporting small businesses and schools, both locally and across the UK, with technical solutions to keep them learning, growing, and succeeding.
We’re a passionate group, geeky in our love for technology and happiest rolling our sleeves up and going the distance for our customers.
As creators of our own technology product, we have exceptional technical expertise. We also partner with some of the best technology brands in the world to support our best-in-class reputation. Our wrap around service flexes to the specific needs of our customers, ensuring that everyone gets the very best from their products, and total peace of mind.
At VeryPC, our focus is on customer success – whatever that looks like and wherever that takes place.

SKILLS / EXPERIENCE REQUIRED

· Strong understanding of desktop and laptop hardware.
· Proven ability to diagnose and repair faults, including replacement of motherboards, memory, SSD’s, power supplies, and screens.
· Experience building and upgrading computers.
· Good understanding of Windows 10/11 environments.
No terminology in this job description is intended to be discriminatory and we confirm that we will accept applications from persons of any background for this role as long as they have the required skills.
The successful applicant will be required to complete an DBS Enhanced check, the cost of which will be paid for by VeryPC.
Job Types: Full-time, Permanent
Pay: £27,400.00 per year

Benefits:

• Company events
• Free parking
• On-site parking
• Paid volunteer time
• Sick pay

Licence/Certification:

• Full UK Driving License (Manual) (required)
• Own Vehicle with Class 1 Business Insurance (preferred)

Willingness to travel:

• 75% (preferred)

Work Location: On the roa

ABOUT THE ROLE:

Reporting to the Warranty Manager, you will be a key member of our warranty field service team, responsible for carrying out onsite repairs of desktops, laptops and other computer devices manufactured by VeryPC. The role is primarily field based, with frequent travel to customer sites across the UK with occasional overnight stays.
When not out on a repair, you’ll be based at our Sheffield HQ, repairing returned devices, supporting warranty processes, and helping handle warranty enquiries from customers.
This is a hands-on role requiring strong technical ability, excellent problem-solving skills, and the confidence to represent VeryPC professionally while working independently at customer sites.

KEY RESPONSIBILITIES

· Perform onsite warranty repairs, diagnostics, and component replacements for VeryPC manufactured hardware.
· Carry out in-house repairs on devices returned under warranty.
· Organise and manage field stock, parts, and returns, ensuring faulty components are processed correctly.
· Act as the face of VeryPC on customer sites, delivering a professional and customer-focused service.
· Logging and triaging hardware issue reported to the warranty service desk.
· Carry out repairs to equipment damaged or identified as faulty during assembly.
· Liaise with suppliers and vendors regarding return of defective and faulty parts (RMA) when required.
· Maintain accurate records, job notes, and contribute to internal knowledge base documentation.
· Assist with onsite installations of desktops, servers, and related equipment as part of our deliver to desk service.