Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Warranty Parts Return Specialist at Ford Global Career Site
Allen Park, Michigan, United States -
Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

0.0

Posted On

05 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Dealer Relations, Warranty Management, Chargeback Processing, Team Collaboration, Policy Application, Metrics Reporting, Claims Assessment, Problem Solving, Communication, Production Environment, Fairness, Consistency, Professionalism, Special Requests Handling, Warranty Assistance, Engineering Review

Industry

Motor Vehicle Manufacturing

Description
Ensure positive and fair dealer relations by managing the approval process for dealership chargebacks of Powertrain warranty part returns Manage the process of approving Dealer Chargeback Requests from Engine & Transmission plant part reviews Assist Field/Ford Teams on Warranty Part Return questions and appeals Provide management with regular metrics Work with WPAC Helpline Team and Warranty Assistance Team (WAT) on any warranty part return issues Support Warranty Assessing team in reviewing and processing Engineering/Plant Vehicle Teams (PVT) Warranty Chargeback requests Support claims assessing team by manually assessing warranty claims within warranty & policy guidelines Process/handle special requests from Warranty management, as needed Established and active employee resource groups Ability to understand and apply Ford's Warranty & Policy manual as part of determining appropriate dealer warranty reimbursement Ability to work in a 'production' environment with minimal supervision Ability to act in a fair, consistent, and professional manner Ability to work effectively as part of a team
Responsibilities
The Warranty Parts Return Specialist manages the approval process for dealership chargebacks of Powertrain warranty part returns and assists with warranty part return questions and appeals. They provide regular metrics to management and support various teams in processing warranty claims and requests.