JOB TITLE: WARRANTY SERVICE ADMINISTRATOR

Reports to: Customer Service Manager
Location: Debert, Nova Scotia
Job Summary: Kohltech Windows and Entrance Systems continues to grow and is looking to hire a Warranty Service Administrator (WSA) to support our existing team. The WSA is responsible for processing warranty claims, ordering replacement components, scheduling warranty service technicians, reporting, and responding to inquiries. A key role of the WSA is to communicate with customers and set the expectations around the resolution of each warranty submission.

QUALIFICATIONS:

• Post-secondary education or equivalent combination of training and experience.
• 2-5 years of window/door experience (industry) would be considered an asset.
• Sales or customer service experience would also be considered an asset.
• Experience in the building supply or construction industry would be an asset.
• Strong communication skills, organizational skills, and attention to detail.
• Ability to work in a team environment with minimal supervision.
• Strong levels of computer skills and knowledge of Microsoft Office Products required.
  Job Types: Full-time, Permanent

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Vision care

Ability to commute/relocate:

• Debert, NS: reliably commute or plan to relocate before starting work (required)

Work Location: In perso

• Ensure that all warranty claims are investigated, verified, and processed according to company protocols and standards.
• Work with internal departments and personnel to determine the warranty lead time and verify customer service dates.
• Provide 24 to 48-hour response time to customer inquiries, and acknowledgement that orders have been loaded into the service database.
• Maintain communications with Territory Managers to ensure they are aware of warranty claims in their areas.
• Provide feedback from dealer and customer interactions to promote internal processes and product reviews.
• Coordinate the schedule of warranty technicians to balance efficiency and response time.
• Actively work with outside contractors and other stakeholders to ensure Kohltech meets its warranty obligations to customers and end users.
• Ability to recognize issues of urgency and escalate to the Customer Service Manager or other departments to expedite a resolution.