Oliver Landpower Ltd, a long-standing dealer for market leading brands in Agricultural machinery, including JCB, Kuhn, McConnel & Sumo are looking to recruit a Warranty & Service Administrator to join the team, within their busy service department at Upper Quinton, Near Stratford-On-Avon. You will process warranty claims to manufacturer standards and will also be responsible for general administrative duties within the service department.

• Examining completed warranty repair orders, preparing claim forms and supporting material.
• Ensuring maximum return from the manufacturer for all warranty work including credit notes and associated paperwork.
• Input of manufacturer’s warranty payments, Return of warranty parts to manufacturer and Reconciliation of warranty schedule.
• To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
• Ensure that all frontline staff complete records correctly when a warranty is diagnosed on a vehicle or machine.
• Maintain relationships with other staff members, specialist repairers and manufacturers’ representatives.
• Maintain knowledge of all warranty procedures and documentation.
• Following up Machinery & Vehicle Health Checks.
• General service-related administrative duties including answering the telephone at peak times, invoicing & time recording.