Warranty Services Lead at United Data Technologies

Columbia, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Technical Aptitude, Attention to Detail, Organizational Skills, Problem Solving, Communication, Collaboration, Mechanical Acumen, Artistic Acumen, Repair Skills, Quality Control, Safety Protocols, Independence, Data Collection, Conflict Resolution, Customer Equipment Handling

Industry

IT Services and IT Consulting

Description

United Data Technologies develops and implements technology solutions to support all business processes. UDT is a technology enabler that helps clients in major industries evaluate, architect, provide, secure, and manage technology on the go, in the rack and in the cloud. UDT provides technical, professional, cyber security and managed services. This is a Full-time position, based in Columbia, South Carolina. Warranty Services Lead The Warranty Services Lead plays a key lead role in supporting UDT’s product laser etching process at Columbia, South Carolina, and is part of the Managed Lifecycle™ solution. Persons in this role are responsible for ensuring the proper execution of laser etched products across the entire department on 1st shift, as well as the health and maintenance of the laser etching machines. Persons in this role must possess extraordinary attention to detail to ensure a successful etch process, as well as mechanical and artistic acumen to implement the etching solution across the varied landscape of UDT customer needs. Responsibilities: * Responsible for leadership of the warranty repair technicians at the service depot for the assigned shift while completing repairs as well. * Responsible for maintaining a deep understanding of the manufacturer service programs (HP, Dell, Lenovo, Microsoft, Samsung, etc.) * Responsible for providing reporting and updates to shift supervisors and Managers as it relates to the repair process, workload, obstacles and challenges so they can be addressed in an efficient and timely manner. * Collaboration with other department leads and shift supervisors to keep repair workflows consistent. * Ability to work in fast paced environment with a hands-on approach. * Excellent organizational skills and ability to manage multiple projects and priorities. * Strong technical aptitude related to the diagnosis and repair of laptops & desktops. * Evaluate, troubleshoot, disassemble, assemble, repair and/or inspect computers to assure proper function before sending to the QC department for final analysis. Qualifications * High School Degree or equivalent. Minimum of 2 years’ experience in warehouse and/or production environments and systems OR * A combination of education and experience of equivalent time frame demonstrating similar skillsets applicable for the above listed responsibilities * Strong Process Orientation and Attention to Detail. * Exceptional level of attention to detail. * Ability to work independently without direct, constant management. * Ability to follow written and oral instructions to interact with live computer system and power/networking components. Required Knowledge, Skills, & Abilities: * Ability to lead teams of people from 5-10. * Ability to work independently without direct, constant management to execute a plan. * Ability to define problems, collect data, establish facts, and draw valid conclusions. * Ability to confidently operate laptop, desktop, and tablet computers. * Ability to communicate with other departments to manage flow of production volume and keep pace with the workload. * Ability to work the assigned shift, weekends, and at times into the later hours of the day as per business needs. * Must be able to physically lift weight up to 25 pounds. * Must be able to read and understand English instructions. Judgment Skills: * Decipher personnel conflicts and issues within the department team, participate in resolution and reporting efforts alongside Supervisors. * Make proper assertions as to the safe handling and care of new, customer equipment, and maintaining the integrity of items as brand new through processing. * Maintain acceptable levels of quality control to ensure automated processes finish properly according to previously established standards. * Adherence to all generally accepted safety protocols and procedures in mixed office/warehouse environment. * Ability to be polite and use diplomacy in difficult situations when working with a widely varied landscape of personnel types on a daily basis. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is physical work that requires the following activities: sitting, standing, walking, bending, kneeling, crouching, twisting, stooping, reaching, finger dexterity, grasping, feeling, repetitive motions, talking, hearing and visual acuity. Must be able to lift/carry, push/pull up to 50 lbs. over a distance of 20 feet. What UDT offers you We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to the organization. UDT’s Total Rewards package includes: * Medical, dental, vision, life and company paid disability coverage * Health savings accounts and flexible savings accounts * 401(k) plan with company match * Paid holidays and unlimited paid time off options * Wellness programs, pet insurance, legal insurance and more Join us! and be part of an inclusive, energizing, and collaborative environment. UDT is an Equal Opportunity Employer who is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Employment is contingent upon successful completion of background and pre-employment drug screen. UDT is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status. UDT maintains a Drug-Free Workplace. As a condition of employment, all candidates selected for hire are required to successfully complete a pre-employment drug screening in accordance with our Drug-Free Workplace Program.

Responsibilities

The Warranty Services Lead is responsible for overseeing the warranty repair technicians and ensuring the proper execution of laser etched products. This role also involves maintaining the health and maintenance of laser etching machines and providing updates on the repair process to supervisors.