Warranty Services Representative, CE, WSRCE090925
Department: Warranty Services, Common Elements
Type of Position: Full Time, Permanent (2 Vacancies)
Location: Home Office, Greater Toronto Area
Reporting to: Manager, Warranty Services, Common Elements
Work Model: Remote: Frequent car travel is required to assigned work locations within Ontario. This role would also require the incumbent to complete work from a home office. (All remote work must be completed from your home office within the province of Ontario.)

ABOUT THE ROLE

The Common Elements Warranty Services Representative provides technical and warranty advice to vendors, builders, condominium corporations, owners, consultants, and lawyers.
This position conducts inspections, meetings and conciliations with vendors and owners to assess complaints in compliance with the Ontario New Home Warranties Plan Act and Tarion’s Common Elements Construction Performance Guidelines. The incumbent will work 100% remotely and live within the GTA and will be responsible for travelling to assigned work locations covering the GTA and outlying regions within the province when required.
Remote: Frequent car travel is required to assigned work locations within Ontario. This role would also require the incumbent to complete work from a home office. (All remote work must be completed from your home office within the province of Ontario.)

RESPONSIBILITIES INCLUDE:

• Provide fair, timely, quality and consistent service and technical and warranty advice to vendors, builders, consultants, condominium corporations, property managers, homeowners and lawyers regarding condominium common element warranty related issues and compliance with Registrar Bulletins
• Maintain impartiality and open-mindedness while facilitating negotiation and resolution between the parties to a warranty claim by providing direction and encouraging parties to find a compromise or a mutually satisfying solution
• Conduct inspections and meetings with external clients regarding a condominium’s common elements
• Make recommendations for vendor/builder financial security retention at the conclusion of the construction process and throughout the warranty process
• Make rulings and decisions on common element warranty claims with a risk exposure of up to 3.5 million dollars
• Complete estimates and set/adjust financial reserves, and manage contractor and consultant services, procurement, and on-site warranty repairs as required
• Represent Tarion as a witness at the License Appeal Tribunal, and as a representative at Builder Associations and public outreach activities