Warranty Specialist - Commercial Vehicle at BYD Europe

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Warranty Claims Processing, After-Sales Service, Office Software Proficiency, Organizational Skills, Team Player, Polite Communication, Document Interpretation, Report Writing

Industry

Motor Vehicle Manufacturing

Description

About the role: We are looking for a full-time Warranty Specialist to join the Aftersales Commercial Vehicle team at BYD UK, Hounslow, London area. The successful candidate will be responsible for processing and reviewing warranty claims, managing warranty payments. The role will also manage warranty parts returns, and conduct audits to ensure compliance with warranty policies. Working location: Hounslow, London Key responsibilities: Submit accurate warranty and goodwill claims on a daily and weekly basis. Monitor daily and weekly reports Resubmit all rejected claims promptly Administer warranty policy in the best interest of the manufacture and the customer aiming for profitability and efficiency. Maintain records of warranty submissions and customer contribution towards goodwill claims Liaise with parts department to ensure all parts replaced under warranty are retained for the correct period, are labelled, and made available to manufacture on request Follow up on payment of outstanding claims, processing service provide invoices Verify criteria required by factory Undertake other tasks as requested by the Aftersales Managers Skills and requirements Minimum 4 years of relevant work experience; familiarity with after-sales service Proficient in using office software (e.g., Microsoft Office suite) Ability to use own initiative and multi-task Possess exceptional organisational skills Team player Personable approach, with a polite and courteous manner Ability to read and interpret documents such as, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence Has right-to-work in the UK We offer: Performance and experience-based competitive remuneration; Scottish Widow workplace pension; 25 days paid holidays + public holidays; On-site free parking; Commute allowance; Car sacrifice scheme Department & company wide teambuilding events; An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy. Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏

Responsibilities

The Warranty Specialist will be responsible for processing and reviewing warranty claims, managing warranty payments, and conducting audits to ensure compliance with warranty policies. They will also liaise with the parts department and follow up on payment of outstanding claims.