Warranty Specialist -Retail at Tangent Technologies, LLC

Aurora, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

32.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Warranty Claims Processing, Returns Management, Customer Service, Data Entry, Communication, Attention To Detail, Prioritization, Collaboration, Microsoft Office, ERP Experience, CRM Experience, Retail Support, Compliance

Industry

IT Services and IT Consulting

Description

Description The Warranty Specialist / Customer Service Representative supports Tangent’s Retail Sales department by managing warranty claims and return processes for key retail partners, including Costco and Walmart. This role serves as a primary point of contact for retail warranty issues, coordinating closely with internal warehouse and operations teams to ensure timely, accurate processing of returns and replacement shipments. The ideal candidate is detail-oriented, customer-focused, and comfortable working cross-functionally in a fast-paced, high-volume environment. Requirements WARRANTY & RETURNS PROCESSING Process warranty claims and customer returns for retail partners, primarily Costco and Walmart, in accordance with retailer-specific requirements and internal policies. Review documentation, validate warranty eligibility, and ensure accurate data entry into internal systems. Track warranty claims and returns from initiation through resolution, ensuring timely closure and proper documentation. CUSTOMER SERVICE & RETAIL SUPPORT Serve as a customer service liaison for retail warranty issues, providing clear, professional communication to internal sales partners and external retail contacts as needed. Respond to inquiries related to returns, replacements, shipping status, and warranty coverage. Escalate complex or unresolved issues to Retail Sales or management as appropriate. WAREHOUSE & OPERATIONS COORDINATION Partner closely with warehouse and operations teams to coordinate the picking, packing, and shipment of warranty replacement products. Ensure returned products are routed correctly and replacement shipments are fulfilled accurately and on time. Communicate shipment details, backorders, or delays to relevant stakeholders. PROCESS IMPROVEMENT & COMPLIANCE Maintain organized records of warranty claims, returns, and shipments to support reporting and audit needs. Identify recurring issues or trends in warranty claims and share insights with Retail Sales and Quality teams. Follow all internal controls, safety standards, and retailer compliance requirements. REQUIRED SKILLS & COMPETENCIES Strong attention to detail and accuracy in data entry and documentation Excellent written and verbal communication skills Customer-focused mindset with the ability to handle issues professionally and empathetically Ability to prioritize and manage multiple cases simultaneously Strong collaboration skills and comfort working with warehouse and cross-functional teams Proficiency in Microsoft Office (Outlook, Excel, Word); ERP or CRM experience preferred EDUCATION & EXPERIENCE High school diploma or equivalent required 2+ years of experience in customer service, warranty administration, order processing, or retail support preferred Experience supporting large retail customers (e.g., Costco, Walmart, or similar mass merchants) is a plus PHYSICAL / WORK REQUIREMENTS Primarily office-based role with occasional visits to warehouse areas Ability to sit, stand, and work at a computer for extended periods Occasional lifting of light materials (up to 20 lbs) may be required

Responsibilities

This role manages warranty claims and return processes for major retail partners like Costco and Walmart, acting as the primary contact for related issues. The specialist coordinates closely with warehouse and operations teams to ensure accurate and timely processing of returns and replacement shipments.