JOB DESCRIPTION

Who is RHP Properties?
Headquartered in Farmington Hills, Michigan, RHP Properties (www.rhp.com) is the nation’s largest private owner and operator of manufactured home communities. With more than 370 communities throughout 30 states, we continue to expand our footprint to provide accessible and affordable housing across the country. All of this would not be possible without the energy and drive of our talented employees! We invest in our employees, with regular training, opportunities for advancement, and fun events to bring everyone together.
As we continue to grow, we are in search of a Warranty Specialist to add to our team. This role will be responsible responsible for all aspects of the new home warranty process. This includes daily reporting of warranty claims, monitoring claim status, and developing initiatives to improve the overall warranty process.

As a successful Warranty Specialist, you will:

• Expand the current warranty workflow and process to ensure all home defects associated with brand new home purchases are reported properly and repaired timely.
• Manage and coordinate the plant/vendor reporting and scheduling for all service warranty claims for brand new home purchases in a timely and organized manner.
• Prepare all necessary support for claim submittals to home manufacturers.
• Monitor and report on installation and quality matters related to home installations.
• Collaborate with project managers and community on site staff to create policies and procedures to optimize customer satisfaction related to home purchases.
• Collaborate with plant manufacturers to implement quality control procedures to reduce overall brand-new home defects.
• Reconcile warranty expenses and warranty reimbursement accounts.
• Expand the reporting of warranty related issues to communicate findings to business owners to prevent future claims.
• Perform other duties as assigned.

Job Requirements

• 2+ years warranty process management experience. Experience with process development and implementation is a plus.
• Experience in Salesforce Software is preferred but not required.
• Experience in Manufactured Housing is preferred but not required.
• Associate or bachelor’s degree in relevant field, or satisfactory combination of formal education and relevant work experience.
• High degree of proficiency with Microsoft Office specifically Excel, Word, and Outlook.
• Strong analytical, project management, and organizational skills
• Strong communication, teamwork, and problem-solving skills.
• Detail orientated, the ability to multitask, and be a team player in a fast-paced environment.

Please refer the Job description for details