Warranty Specialist at Staccato

, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, Microsoft Office, Customer service, Logistics management, Technical support, Case management, Compliance, Data entry, Communication, Epicor, SFC

Industry

Sporting Goods Manufacturing

Description

Description Built for Heroes and based in Florence, Texas, Staccato is on a mission to proudly serve those who protect and embody American freedoms. As the inventors of the 2011® platform—the World’s Best Shooting Pistols—Staccato manufactures its handguns and ammunition in America at their headquarters in Florence, TX. The Staccato 2011 has been approved for on- or off-duty carry by over 1,600 U.S. law enforcement agencies in just five years, including elite teams such as U.S. Marshals Special Operations Group, the Texas Rangers and Miami Dade Special Response Team. With a spirit of American ingenuity and commitment to its family of owners, Staccato guarantees its guns for life, and guarantees supply of its 9mm ammunition to subscribers of its ammo service. Staccato Ranch serves as the place where Staccato unites its family of patriots to celebrate freedom and elevate heroes every day. Staccato was ranked one of the Fastest Growing Private Companies in the Southwest by Inc. Over 25% of our team members are veterans and 100% are patriots. We strive relentlessly to achieve our best every day and are focused on continuous improvement and progress in everything we do. THE MISSION We protect freedom. We proudly build the best product possible for those who protect and embody American freedoms. THE POSITION The Warranty Service Specialist is responsible for coordinating post-production services, processing customer service requests, and managing communication between customers, dealers, and internal teams. This role requires a personable and detail-oriented individual who can effectively handle service logistics, manage Salesforce cases, and ensure accuracy in customer and compliance records. The Service Specialist acts as a central point of contact for customer correspondence and plays a key role in supporting Staccato’s reputation for exceptional service and reliability. JOB DUTIES AND RESPONSIBILITIES Process Salesforce cases for service and maintenance plan purchases Work directly with dealer/customer facing teams and Ecommerce personnel to coordinate post-production services Facilitate logistics surrounding certified pre-owned product Direct communication with customers surrounding requested services and/or maintenance Communicating with customer facing teams to provide updates on services Helping to provide tech support for dealer/ customer facing departments Operating in various systems to update case information and support material control/ compliance COMPENSATION & BENEFITS We offer a competitive and attractive package of compensation and benefits, including health insurance, 401(k) plan, paid vacation, and holidays. In addition, as a Staccato team member, you enjoy discounts on Staccato products. *All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Requirements In addition to general team member expectations, this role requires explicitly the following: Proficiency in Salesforce is required Proficiency in Microsoft Office (specifically Word, Excel, Teams, and Outlook) is required Prior customer service experience will be beneficial Epicor and SFC experience will be beneficial

Responsibilities

The Warranty Service Specialist manages post-production service requests and coordinates communication between customers, dealers, and internal teams. They are responsible for processing Salesforce cases, maintaining compliance records, and providing technical support for service-related inquiries.