WARRANTY SUPPORT - I at Controls Center Inc

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

20.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Organizational Skills, Administrative Support, Phone Communication, Email Response, Process Assistance, Purchase Order Creation, Business Math, Interpersonal Skills, Customer Service, Priority Management, Adaptability, Cooperation, Building Trust, Customer Focus, Productivity

Industry

Civil Engineering

Description

GROUP POSITION PROFILE Position: Warranty Support Rep (Temp) Classification: Non-Exempt Department: Procurement Reports To: Warranty Manager Job Summary: The Seasonal Finance Representative will serve to support Finance Department initiatives, needs, and functions. This seasonal position will provide administrative support to the Finance team. This position will also aid the warehouse teams, with monitoring and assisting on return filing or aged inventory. The role requires strong attention to detail and organizational skills to help ensure administrative effectiveness and efficiency in supporting Johnstone Supply. The Warranty Support Representative will join our mission to “Make the Tech in the Truck More Efficient” and embrace our vision to “Enhance Lives Through Solutions.” Core Values: ♥ Honesty – Truthful and transparent ♥ Excellence – Consistently deliver high quality ♥ Accountability – Owning one’s actions ♥ Respect – Valuing Others ♥ Teamwork – Collaborating effectively Core Competencies: * Building Trust – Earning the confidence of others * Customer Focus – Prioritizes customer needs * Productivity – Achieves tasks efficiently * Adaptability – Adjusts to changes * Cooperation – Works well with others Essential Functions: * Responsible for assisting with branch warranty claims via Eclipse or Warranty Express Portal * Supports customers and co-workers by actively participating in inbound phone and responding to e-mails in timely fashion * Responsible for assisting co-workers and customers with questions and processes * Monitors and assists branches with discrepancies, while creating necessary Purchase Orders Required Skills/Abilities: * Ability to work effectively in a fast-paced environment * Excellent verbal and written communication skills * Excellent attention to detail * Excellent interpersonal and customer service skills * Ability to manage priorities effectively and prioritizes tasks based on importance * Ability to conduct essential business math functions of addition, subtraction, multiplication, and percentages Qualifications: * Entry Level Position * General knowledge of computer systems and the HVAC industry Johnstone Supply provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves, compensation, and training.

Responsibilities

The representative will assist with branch warranty claims using the Eclipse or Warranty Express Portal and actively support customers and coworkers by handling inbound calls and responding to emails promptly. This role also involves monitoring branches for discrepancies and creating necessary Purchase Orders to aid in administrative efficiency.