Warranty Technician at Berks Homes

Mohnton, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Warranty Policies, Subcontractor Management, Scheduling, Service Orders, Customer Communication, Time Management, Record Keeping, BuildPro, MS Outlook, Problem Solving, On-Call Rotation, Vehicle Maintenance, Carpentry, Customer Service, Communication

Industry

Construction

Description

Our Guiding Principles Mission: We create lasting relationships by earning the trust of those we serve. Vision: Be a major league player in minor league markets. Core Values: * Helpful * Humble * Aware * Driven POSITION OVERVIEW: The Warranty Technician completes warranty work and assists the Warranty Manager with managing our homeowner’s expectations. The Warranty Technician will work closely with our trades to manage their work orders. The Warranty Technician will manage all activity/communication throughout the homeowner’s warranty term. ESSENTIAL FUNCTIONS:  * Understands and completes work in accordance with Berks Homes warranty policies * Determines if warranty service work should be performed by Berks Homes Warranty Technician or applicable subcontractor * Records all follow up work from home visit and issues service orders to the applicable subcontractors * Contacts homeowner within 2 business days of receipt of warranty request from Warranty Manager or Warranty office staff for scheduling * Completes warranty lists within 30 days of initial visit with considerations made due to unforeseen weather issues or work material backorders * Makes every effort to return phone calls and time-sensitive emails from homeowners within 24-48 hours * Maintains organized information and updates of on-going service orders in BuildPro * Maintains an organized and accurate schedule of appointments utilizing MS Outlook and BuildPro * Reviews and discusses status of open warranty items during weekly warranty meetings * Works with the Senior Superintendent/Quality advisor in identifying and solving recurring problems * Participates in the emergency on-call rotation. * Maintains Company issued van including but not limit to routine oil changes and maintenance, weekly inspection of vehicle to ensure safe and proper operation (check oil level/tire pressure, etc.), keeps vehicle clean to represent the Warranty Department and Berks Homes in a professional manner * Other duties as assigned EXPERIENCE/EDUCATION/COMPETENCIES:  * High School Diploma/GED required * 2+ years of general construction experience preferred * Proficiency in general carpentry required * Ability to perform in a busy, changing, multi-tasking work environment * Ability to prioritize tasks and to manage time efficiently * Excellent customer service skills * Excellent communication skills, written and verbal * Proficiency in Microsoft Office including Word, Excel, and Outlook * Valid, current driver’s license required WORKING CONDITIONS: * Professional office setting with frequent travel to homeowner’s residences * Works at a consistently scheduled time and is seldom absent from work * The hours are Monday through Friday, eight hours per day with a mandatory minimum thirty-minute lunch break. Occasionally, this position requires later hours to cater to workload. * Travel time within your region is approximately 80% of the time PHYSICAL REQUIREMENTS: * Requires the ability to lift to 50 lbs., bend, squat, kneel, stand, walk, reach, pull, push, twist, climb and to sit for extended periods of time and in different climates. * Frequently, you must be able to read and comprehend, write effectively and professionally, perform minor calculations, orally communicate with all levels within the organization, reason and analyze data. * The main equipment/machinery used is an iPad, telephone, power tools, and hand tools.

Responsibilities

The Warranty Technician is responsible for completing warranty work, managing homeowner expectations in coordination with the Warranty Manager, and overseeing all communication and work orders throughout the homeowner's warranty term.