Warranty Technician at Eaton USA

Sumter, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

67000.0

Posted On

17 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Warranty Claims Resolution, Troubleshooting, Technical Support, Quality Management System, ISO 9001, Panelboards Assembly, Switchboards Assembly, Return Materials Processing, Project Management, Microsoft Office, Technical Blueprint Reading, Problem Solving, Rapid Improvement Events, Communication, Safety Compliance, 5S Duties

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Eaton’s ES AMER ARS division is currently seeking a Warranty Technician in Sumter, SC. The hours are 7am - 3:30pm. The expected annual salary range for this role is $46000 - $67000 a year. This position is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What you’ll do: PRIMARY RESPONSIBILITY: In the Warranty Technician role, you will resolve warranty claims and issues. You will be responsible for interacting with personnel inside and outside the plant including customers, satellites, distributors, assembly groups, supply chain, logistics, etc. ESSENTIAL FUNCTIONS: • You will contribute to a safe, engaged, and inclusive work culture by complying with all safety requirements, including proper use of personal protective equipment and operation of equipment, and performing daily 5S duties. • You will troubleshoot and respond to warranty requests and authorize warranty charges appropriately. • You will contribute to ensuring lessons learned from warranty analysis are communicated to the appropriate internal and external personnel, this is critical to mitigate repeat exposure of customer complaint. • You will coordinate 3rd party electrical contractor services. • You will identify and analyze trends in Warranty instances and provide technical support to all internal department to maintain and improve overall outgoing product quality. • You will ensure compliance and assistance with adherence to the Quality Management System (ISO 9001) which includes following documented work instructions, proposing documentation updates based on process changes, clearly documenting warranty investigations and field actions. • You will adhere to established service level agreements regarding warranty complaint acknowledgement and responses. Qualifications: BASIC QUALIFICATIONS: • High School Diploma or GED Equivalent from an accredited institution. • Minimum 3 years of experience with direct assembly of Panelboards/Switchboards and/or Return Materials processing in a manufacturing environment. • Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc. • No relocation benefit is offered for this position. Only candidates within a 50-mile radius of Sumer, Sc will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation. PREFERRED QUALIFICATIONS: • Associate degree in business from an accredited institution. • 7 years of experience with direct assembly of Panelboards/Switchboards and/or return materials processing. • Experience with Eaton systems including order entry (Vista), material management (DMM), Plant Order Manager (POM), WISPER, MRP/ERP (AS400), Quality Tool (MQ1), Bidman. • Experience participating in Problem Solving and Rapid Improvement Events. • Quality related experience including ISO 9001. • Experience with Project Management. • Familiarity and experience with Microsoft Office (Outlook, Word, Excel) and SharePoint. • Experience reading and understanding technical blueprints or drawings. POSITION CRITERIA: • Must have a valid Driver's License • Ability to obtain certifications to operate a box truck, forklift, etc. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

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Responsibilities

The Warranty Technician will resolve warranty claims and issues while interacting with various personnel including customers and distributors. They will also analyze warranty trends and ensure compliance with the Quality Management System.