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GROUP SUMMARY:

Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That’s what we’re passionate about at Magna Electronics, and we do it by creating world-class Electronic systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex Electronic systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Electronics.

EDUCATION

• 3 year Electronics Engineering Technologist Diploma

EXPERIENCE

• Minimum 1 year of relevant test technician (or higher) and/or hardware/software troubleshooting experience
• Knowledge of OEM warranty systems including PRAS+, EWT, WIS, PartLink, PRTS is a plus
• Demonstrated ability to communicate with external customers and suppliers, occasionally in times of high visibility/increased pressure.
• Demonstrated experience working with cross functional teams to complete daily tasks and projects.
• Demonstrated experience communicating and collaborating with Customer and internal stakeholders, including design and engineering centers
• Minimum intermediate level knowledge/experience of Microsoft Office (Word, Excel, PowerPoint, Project)
• Must be able to read electrical schematics and determine proper functioning of the circuit under analysis.
• Must be able to work independently and complete a high volume of work with little supervision.
• Ability to travel occasionally to customer locations

ROLE SUMMARY

The Warranty Technician is responsible for troubleshooting the day-to-day warranty tickets, preparing reports, driving parts and cost related analysis.

KEY RESPONSIBILITIES

• Understand customer warranty agreements and requirements.
• Track incoming warranty returned parts ensuring that customer response timing requirements are being met.
• Assist in swift implementation of containment actions, engaging necessary Warranty and Process Engineering or Manufacturing personnel.
• Be part of a team for problem solving (8D, 5Y, Fishbone, Is/Is not, etc.) that may be shared with internal or external customers, and be capable to communicate to relevant functions into problem solving, such as Quality, Engineering etc
• Work directly with customers to report, problem solve and help reduce warranty concerns with end users of Magna produced products.
• Support Warranty Engineer(s) and Management in a warranty presentations for Management and customers to increase awareness, establish priorities and get buy-in on appropriate actions.
• Support with customer charges trackers, analyze debit notes be a decision maker for those charges acceptance/rejections within requirements set
• Maintain accurate and organized records of warranty claims, inspections, repairs, and related documentation.
• Receive and process warranty claims from customers, ensure retention policies are followed
• Support with any other assignments in Quality Assurance Laboratory