Reference Number: EAC-002172
Salary: PO1 £41,442 - £44,331
Advert closing date: 17/08/2025
Department: Environment and Communities
Location: Civic Centre Site
Contract type: Permanent
Division: Waste Services Team
Hours Per Week: 36
Contract End Date: Not specified
Interview Date: tbc
Job Description

ESSENTIAL QUALIFICATIONS, SKILLS AND EXPERIENCE

IT skills-you need to be confident in using computer systems, including MS Office software are essential
Customer care-you will have the ability to deal sensitively with residents, businesses, Councillors, and other statutory bodies with the highest standard of customer care in potentially confrontational situations.
Social competence-you have excellent people skills and have a pragmatic approach to problem solving and conflict resolution. You must be able to communicate clearly and concisely
Knowledge-you must have good working knowledge of the Environmental Protection Act 1990; the Anti-social behaviour Crime and Policing Act 2014; Control of Pollution Act and PACE

ABOUT THE ROLE

You will investigate “waste offences”, collecting evidence, witness statements, responding to service enquiries, MEQs FOIs, etc.
You must have experience of issuing fixed penalty notices (FPNs) and legal notices to individuals and businesses, prepare evidence and documentation for legal proceedings, ensuring cases are processed according to relevant regulations and have experience of using Community Protection Notices.

IF YOU WOULD LIKE TO KNOW MORE ABOUT THE ROLE, PLEASE CONTACT MARTIN RATTIGAN, HEAD OF SERVICE REGULATION & COMPLIANCE 020 8132 0927 FOR AN INFORMAL DISCUSSION.

If you have any difficulties accessing this information, please contact Farida Uddin on 0208 132 1027 or email farida.uddin@enfield.gov.uk
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working,