APPRENTICESHIP QUALIFICATION AND TRAINING

• Customer Service Practitioner Standard
• Functional Skills in English and maths if needed
• A designated Tutor to support and guide you through your learning journey
• On and off-the-job training

QUALIFICATIONS REQUIRED

GCSE in English (Desired), GCSE in Mathematics (Desired)

SKILLS REQUIRED

Administrative skills, Attention to detail, Communication skills, Customer care skills, Initiative, IT skills, Organisation skills, Team working

THINGS TO CONSIDER

Join EnviroCraft Waste Solutions - where your growth is our future. What We’re Looking For: We don’t expect you to know everything - that’s what we’re here for! But we are looking for people who bring: * A can-do attitude and willingness to learn * Strong communication skills - both written and verbal * A bubbly, outgoing, and caring personality when dealing with customers * Good organisation and time management skills * A punctual and dependable approach to work * The ability to work independently and as part of a team * Basic proficiency with Microsoft 365 (Word, Excel, Outlook, Teams) * A diligent, detail-focused work ethic
or call 03333 222 66

• As one of our apprentices, you’ll play an important role in both outbound and inbound customer service activities, including:
• Making outbound service calls to clients with a friendly, professional manner
• Handling inbound service enquiries efficiently and helpfully
• Using Microsoft 365 tools for communication, scheduling, and tracking tasks
• Supporting day-to-day admin and operations across the team
• Working closely with colleagues to ensure smooth service delivery
• Representing our values of care, diligence, and community in every interaction