Waste Management Support Officer (Internal Only) at City of Greater Geelong

, , -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

81005.0

Posted On

12 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Debt Recovery, Financial Account Management, Data Management, Invoicing, Public Relations, Microsoft Office, Database Administration, Reporting, Conflict Resolution, Business Relationship Management, Technical Support

Industry

Government Administration

Description

About the role In this role, you will provide technical, administrative, and operational support to the Commercial Collection Business and Public Litter Services within Waste Services. The role will focus on delivering exceptional customer service to commercial clients, managing financial accounts, overseeing debt recovery, and providing both technical and customer support for Public Litter Services. Key responsibilities include: * Provide assistance and support to Supervisor Commercial & Public Place Waste Collection Officer to ensure customer requests and complaints are addressed effectively, in a timely manner and in accordance the service commitments. * Maintain data basis relating to the commercial collection business. * Prepare monthly invoices for the commercial waste business including supporting documentation. * Investigate and resolve enquiries regarding landfill account usage and debt management in conjunction with the Finance area through use of the Weighbridge Software Administration and Reporting System. * Provide debt recovery support for the commercial collection business by effectively communicating with businesses on outstanding debt. * Coordinate the annual price and service information notification for commercial and landfill customers. * Assist in the review and improvement of information (pathways workflows, accounts systems) to ensure efficiencies and reporting are timely and accurate. About you To be successful in this role, you will have relevant qualifications and/or experience in a relevant field of employment, such as waste management, finance, customer service or business management. You will also have: * Experience in customer contact/public relations and the capacity to manage difficult customers. * Proficiency in the use of system networks, computerised databases, particularly customer-based systems, together with associated reporting and Microsoft software. * To be able to manage a debt recovery program using the statutory processes and to develop other methods of improving the amount collected annually. * Superior customer relationship skills to maintain business relations with commercial customers. If this sounds like the role for you, then click apply now! A career with us We’d love for you to continue your career with the City and set the benchmark for a sustainable, inclusive and culturally safe workplace. With a range of benefits, flexible working options, learning and development opportunities, support services and the opportunity to give back to the community, the City has so much to offer! Click https://www.geelongaustralia.com.au/employment/article/item/8d1155a0d84344d.aspx [https://www.geelongaustralia.com.au/employment/article/item/8d1155a0d84344d.aspx] to view all the benefits to you working at the City. We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process. Applications and Enquiries Click the Position Description link to view more information about this position. Enquiries: Craig Belshaw | Supervisor Commercial & Public Place Collection | CBelshaw@geelongcity.vic.gov.au [CBelshaw@geelongcity.vic.gov.au] Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au [careers@geelongcity.vic.gov.au] noting your preferred method of communication and contact details and a member of the team will be in touch. We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

Responsibilities

Provide technical, administrative, and operational support to Commercial Collection and Public Litter Services. Key tasks include managing financial accounts, processing monthly invoices, and overseeing debt recovery for commercial clients.