Waste Service Customer Care Supervisor at TAS Environmental Services LP

Channelview, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Mentorship, Performance Management, Problem Solving, Execution, People Management, Contract Management, Communication, Negotiation, Compliance, Client Relationship Management, Waste Management, Logistics, Documentation, Sustainability, Business Acumen

Industry

Environmental Services

Description

Description JOB TITLE Waste Services Customer Care Supervisor- Full Time/Onsite JOB LOCATION Channelview TX Waste Service Customer Care Supervisor: The Waste Service Customer Care Supervisor is responsible for leading, managing, and mentoring the Waste Solutions Coordinator/Customer Service Representative team. This integral role ensures the delivery of a top-tier environmental solutions partnership for all clients by overseeing the efficient and compliant coordination of all waste services, logistics and documentation. The Supervisor acts as a critical escalation point for complex client issues, manages team performance, and drives service excellence in alignment with company goals. Waste Service Customer Care Supervisor Job Duties: Provide strong leadership, mentorship, and guidance to the Waste Solutions Coordinator/Customer Service Representative team, fostering a collaborative and high-performance work environment. Conduct regular performance reviews for direct reports, setting clear objectives and providing constructive feedback. Oversee the daily workload, manage personnel schedules, and ensure staffing levels are adequate to meet client demands and service level agreements. Develop and implement standard operating procedures to optimize internal processes, enhance efficiency, and improve service delivery. Serve as the primary escalation point for complex or high-priority client inquiries and service concerns, ensuring prompt resolution and communication. Establish key performance indicators (KPIs) for the team, track metrics, and report performance to senior leadership. Supervise the team’s efforts in supporting clients with service requests, coordinating transportation, scheduling services, and facilitating waste profile certifications and recertifications. Ensure the accurate and timely preparation of shipping documents and the tracking of all inbound and outbound materials. Oversee the review and confirmation of all waste manifests, shipping documents, and certificates of disposal, recycling, and destruction to ensure completeness and accuracy. Maintain and enforce team compliance with waste industry regulations ensuring the team is positioned to provide accurate sustainability and waste support. Oversee the team’s efforts to build and maintain strong client relationships, ensuring a deep understanding of their needs to guarantee service excellence. Collaborate with Business Development Managers and Branch Managers to align service execution with sales strategy. Ensure the team maintains a complete understanding of TAS capabilities, services, and processes to effectively communicate with clients and offer solutions. Perform other related duties as assigned. Requirements Competencies: Adaptability & Flexibility: Ability to adapt to changing business needs and unexpected situations. Business Acumen: Ability to understand and apply business principles in a strategic and effective manner. Problem Solving: Ability to identify, analyze, and resolve challenges effectively. Execution: Ability to translate plans and strategies into tangible results, getting things done effectively and efficiently. People Management: Ability to effectively manage employees, creating a positive work environment, fostering collaboration, and maximizing employee productivity. Needs Analysis: Ability to systematically and objectively assess a situation to identify gaps, requirements, and areas of opportunity. Education and Experience: Bachelor’s degree in business administration, Law, Finance, or related field. 7+ years of experience in contract management, legal, or commercial role, specifically within the industrial, construction, engineering, or field services industry. Strong understanding of contract law, commercial terms, and risk management principles. Proven experience in drafting, negotiating, and administering complex service agreements. Excellent written and verbal communication, negotiation, and interpersonal skills. EEO/AA Employer/Veteran/Disabled Statement: TAS Environmental Services, LP provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. TAS Environmental Services, LP is recognized as a leading regional provider of Environmental Services. Our service offer includes Emergency Response, Industrial Cleaning, Waste Management and Midstream Services and Solutions. Our mission is to build unrivaled partnerships by being an invaluable safe resource to our customers through knowledge, collaboration, and the dedication of our people. We aim to deliver best-in-class performance across the business system while adhering to our core values and maintaining the highest standard of ethical business practices.

Responsibilities

The Waste Service Customer Care Supervisor leads and manages the Waste Solutions Coordinator/Customer Service Representative team, ensuring efficient coordination of waste services and logistics. This role also acts as a critical escalation point for complex client issues and drives service excellence in alignment with company goals.