Watches & Fine Jewelry High-End Manager (Shanghai / Beijing) at CHANEL

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

0.0

Posted On

01 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

UHNW Client Management, Luxury Retail Management, Pipeline Management, Team Coaching, Strategic Thinking, Business Acumen, Client Acquisition, Cross-category Selling, Merchandising Strategy, Stakeholder Collaboration, Storytelling, Emotional Selling

Industry

Retail Luxury Goods and Jewelry

Description

The High-End Manager is responsible for building a sustainable High-End Business (HEB) ecosystem within the boutique by: Developing and expanding a strong pipeline of High-End (HE) clients; Elevating the High-End selling capabilities of the boutique team; Driving long-term business growth beyond transactional sales. This role acts as the in-boutique HEB leader and subject matter expert, partnering with Head of Boutique (HOB) to strengthen the boutique’s positioning in HE categories (HH, HJ, HJW and SR). KEY RESPONSIBILITIES 1. High-End Clients Development & Pipeline Management Build and manage a structured HE client pipeline, including: UHNW key clients, potential upgrade clients, new acquisition targets; Define and drive client roadmap plans (12-month engagement strategy per key client); Lead HE client acquisition through networking with Fashion /Mall /client referrals and external partnerships; Monitor and optimize HE client conversion, retention and upgrade rates; Partner with boutique team to activate and convert VIP client database; Share client pipeline visibility and insights with HE Business Manager to support broader business planning. 2. Team Capability Development & Coaching Drive a HE selling culture within the boutique; Implement structured coaching routines: weekly case review (Wins & Misses); pre-event preparation and role play; on-floor coaching before client appointments; Establish HE KPIs: increase number of team members engaging in HE selling, encourage cross-category selling and styling; Promote try-on culture to enhance creation familiarity and confidence; Identify and develop HE talents and successors. 3. High-End Business Development Drive achievement of boutique HE sales targets through: pipeline conversion; client engagement strategies; Focus on quality of sales, including: average transaction value; Bespoke/ Special Order opportunities; cross-category selling; Ensure sustainable growth rather than short-term transactions. 4. Boutique Partnership & Governance Act as strategic partner to HOB on HEB priorities; Align on client strategy, event planning and resource allocation; Collaborate with Fashion team to leverage and convert VIP clients; Work in close partnership with HE Business Manager to align boutique HE strategy and priorities, contribute boutique insights on clients/ product needs; Support national/ regional/ international events; Contribute to a strong collaborative and performance-driven boutique environment. 5. High-End Experience & Client Engagement Lead and elevate HE client experience standards; Personally engage key clients during: appointments, events, exclusive experience (e.g. Salon, travel, OOB experience); Coach team on storytelling, styling and emotional selling. 6. Merchandise & Business Insights Partner with HOB and merchandising team to optimize HE assortment strategy in line with client profile and business priorities; Drive a client-led merchandising approach, aligning key pieces with client pipeline and engagement plans; Identify assortment opportunities and support stock optimization across boutiques to maximize business potential; Monitor inventory performance and provide actionable insights to refine HE product strategy; Share market and competitor insights. REQUIREMENTS (what you can bring to the team) Academic / Professional Qualifications Secondary School Graduate. University graduate a plus; GIA Gemologist is preferred; Watch related certification is preferred; Minimum 5 years’ experience of luxury retail supervisory experience with exposure to High-End Business. Required Competencies Client-centric & strategic thinking; Coaching & people development; Strong business acumen; Collaboration & influence; Long-term mindset with execution discipline. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Responsibilities

Lead the High-End Business ecosystem by developing a pipeline of UHNW clients and driving long-term growth beyond transactional sales. Coach the boutique team to elevate their high-end selling capabilities and partner with leadership to optimize merchandise assortment.