Water Communications Operator at City of Tucson

Tucson, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

24.75

Posted On

19 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Radio communications, Dispatching, Customer service, Data entry, Computer systems operation, Record keeping, Emergency response, Typing, Communication, Prioritization

Industry

Government Administration

Description

Posting Close Date: Applicants must submit their completed application by 05-03-2026 at 11:59 p.m. MST Application and Special Instructions Work schedule may include weekends, nights, holidays, standby/on-call rotations, or mandatory overtime. • All applicants are required to submit a resume before the close of this recruitment on 5/3/2026. A cover letter is not required but is strongly recommended. • A typing assessment is required to be considered for this position. A link will be sent to applicants. IMPORTANT DATES: Interviews: 6/1/2026-6/5/2026 Practical Assessment: Link will be sent to applicants before the close of the recruitment. Hiring Interviews: To Be Determined Offer(s): 6/15/2026-6/26/2026 Estimated Start Date: 7/13/2026 Recruiter contact information: Should you have any questions related to this recruitment process, please contact Toni.Linden@tucsonaz.gov ABOUT THIS JOB Position Specific Summary The Water Communications Operator at the City of Tucson's Water Department is responsible for providing comprehensive communications support to field personnel. This role involves responding to and logging radio communications and requests from both field staff and the community. The Operator prioritizes calls and dispatches the appropriate staff to address emergency and routine service requests promptly. Work is performed under the supervision of a Water Services Supervisor. This position does not supervise. Duties and Responsibilities Provides communications support by responding to calls requesting assistance, reporting emergencies, and determining the necessary response. Delivers customer service by answering phone lines, routing calls based on priority, educating customers on City policies, coordinating service calls, acting as a liaison, and attending required meetings. Receives and transmits communications and dispatches personnel via city communication systems in response to emergency requests and the regular operation of Tucson Water. Operates multiple computer systems efficiently. Enters data into the computer, maintains communication records pertaining to all water operational activities. Performs other related duties as assigned or requested. All duties and responsibilities listed are subject to change. MINIMUM QUALIFICATIONS • Education: 6 months post-high school • One (1) year of directly related experience • Valid and unrestricted Class D Drivers license Preferred Qualifications • Data entry experience • Ability to type at least 40 WPM POSITION DETAILS Job Profile J4004 - Water Communications Operator To view the full job profile including classification specifications and physical demands click https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent. Compensation Grade G102 Hourly Range $16.50 - 24.75 USD The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. FLSA Non-Exempt Position Type Regular Time Type Full time Department Water Utility, ZBUDG HIER - Recurring Department Link https://www.tucsonaz.gov/Departments/Water Background Check: This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer. ABOUT US Benefits: The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot. Citizenship: The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status. The City of Tucson does not offer visa sponsorship. City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov or 520-791-2619. Recruiter Name Toni Linden (200998) Recruiter Email tw_hr@tucsonaz.gov For Human Resources general questions please contact 520-791-4241. City Organization The City of Tucson, founded in 1775 and incorporated in 1877, is a City Manager-led Mayor and Council government organization comprised of over 5,000 dedicated employees. Tucson Community The City of Tucson is recognized as a Top 20 “Best City in America” by Resonance Consultancy. Tucson, Arizona, is a thriving center for bioscience, aerospace/defense, optics, mining, and logistics. With a city population of more than 540,000 and a regional population of more than 1 million, Tucson has 330-plus days of sunshine a year and is surrounded by majestic mountain ranges. A small-town feel with big-city amenities complements its natural beauty. You can learn more about Tucson, Arizona, at Visit Tucson, Arizona. For system related questions please contact recruitment@tucsonaz.gov. For general Human Resources questions please contact 520-791-4241.

Responsibilities

The Water Communications Operator provides essential communications support by responding to radio requests and dispatching personnel for emergency and routine service needs. The role involves maintaining accurate communication records and delivering high-quality customer service by routing calls and educating the public on city policies.