JOB BRIEF

Under the direction of the Manager, this position supports the service and installation requirements of the water service that is provided to residents.
Employment Status:

JOB DESCRIPTION:

• Collect and record consumer water meters readings manually, with a hand-held device, or remotely in accordance with an assigned schedule and route; identify sites for meter reading and use maps to establish a systematic route and ensure accuracy of readings
• Examine meters for signs of tampering and report inoperative, leaking, malfunctioning, or damaged meters and registers; tag property; report hazard including gas orders and exposed electrical wiring; report violations of backflow prevention
• Installation and replace water meters
• Repair water meters and perform routine maintenance; remove meters for calibration; clean brush, dirt or vines away from meter boxes
• Answer general questions regarding billing or other utilities-related subjects, or refer issues to Utility Billing staff and/or supervisor as appropriate; advise the public of rules, codes and procedures
• Deliver non-payment and shut-down notices; turn water services on and off as required; make appointments for readings to be re-checked
• Required to investigate consumer related problems including, but not limited to high water bills, leaks, and low water pressure and report findings to Utility Billing Staff
• Perform other related duties as assigned

SKILLS/EDUCATION REQUIRED

• Secondary School Diploma
• Experience in a municipal setting preferred
• Ability to obtain a Water Meter Installer certificate within a 3 month timeframe
• Knowledge of water and sewer systems with basic plumbing skills essential
• Knowledge of meter reading software would be an asset
• Demonstrated professional and ethical responsibility to protect privacy, use confidential information appropriately, treat sensitive situations with appropriate degree of tact and discretion
• Effective oral communication and strong interpersonal skills to deal with members of the public, council and all levels of staff
• Ability to demonstrate initiative consistently with commitment to quality improvement, sharing process improvement initiatives with management
• Demonstrated time-management skills with the ability to prioritize workloads and meet deadlines while maintaining a high level of accuracy
• Ability to work independently or as an effective member of a team
• Good analytical and problem solving skills related to area of expertise
• Demonstrated proficiency in Microsoft Office, the internet, and any other related software
• Possess and maintain a valid Ontario Class “G” Driver’s Licence
• Upon a conditional offer of employment, an acceptable Criminal Record Check, including a Vulnerable Sector Search will be required
  Applicants must be prepared for skills testing.
  The City of Kawartha Lakes is an equal opportunity employer committed to building an inclusive and supportive workplace. We welcome applications from qualified candidates of all backgrounds and experiences.
  We are dedicated to providing barrier-free and accessible employment practices in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are contacted regarding a job opportunity, please let us know of any accommodations you may require. We will work with you to ensure your needs are met throughout the recruitment and selection process.

Please refer the Job description for details