We are looking for a Water System Optimisation Analyst to join Thames Water to maintain and improve its status at a time when the business gears up for challenges from a Customer Service and Leakage perspective.
This is an exciting opportunity to work in a busy operational environment, within a high-profile team where contacts are made with multiple stakeholders across the business.
The Water System Optimisation Analyst is responsible for a geographical & hydraulic system area of the Thames Water potable water system, typically serving hundreds of thousands of properties, and is tasked to use their technical expertise in hydraulic system operations towards achieving key operational and regulatory targets.

WHO ARE WE?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

WHAT WILL YOU BE DOING AS A WATER SYSTEM OPTIMISATION ANALYST

Through the course of the role, you will work towards the reliable operation of assets and the hydraulic system, water quality, leakage management, giving operational input into Engineering projects, risk assessing activities on the Network and Production sites, drafting safe method statements and the management of unplanned events.

• Monitor, investigate and resolve low-pressure issues and complaints while understanding areas and developing solutions to individual problems or emerging risks.
• Monitoring the District Metered Area (DMA) and District Meter (DM) availability for emerging issues and supporting the technical resolution of the maintenance workstream.
• Directing the technical operational input into engineering and customer-led projects.
• Be the technical system operations support on unplanned emergency events to mitigate adverse effects to the customer, Interruptions to supply, water quality, and brand image.
• Write and assess risk assessments for the work impacting the clean water hydraulic system.
• Support monitoring of pressure-managed areas and management of information.
• Ensure all activities follow Thames Water Asset Management Procedures and that the Risk Assessment process is properly implemented and monitored in a timely fashion.
• Assist with analysis of long-term issues such as excessive head loss, low flows, area integrity, supply resilience and water quality turnovers.
• Formulating operating strategies in conjunction with the water control centre and highlighting instances of non-compliance.
• Evaluate and analyse operational information, understanding data integrity difficulties, to resolve basic problems. Design and update line schematics of water pressure zones and the hydraulic systems, to help management and investigation of issues.
• Assess and approve all new connection or development requests coming from the customer.
• Working hours are Monday to Friday 36 hours a week.
• Located at Ashford Common, (WTW) - TW15 1RU.

THE ESSENTIAL CRITERIA TO HELP YOU SUCCEED IN THIS ROLE IS:

• Have a thorough understanding of the water industry regulatory measures relating to customer satisfaction, leakage, water quality, customer low pressures and interruptions. You will be able to demonstrate this when risk-assessing activities are being carried out on a hydraulic system level.
• Having strong communication and management skills is required when negotiating or liaising with different stakeholders in this role.
• Have good analytical, problem-solving, and negotiating skills and an extreme willingness to learn and work hard to drive their career within Thames Water.