Water Technical Sales and Support Manager – Philippines at IDEXX

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Development, Customer Relationship Management, Sales Support, Technical Support, Market Analysis, Regulatory Affairs, Marketing Strategy, Customer Education, Tender Management, Demand Planning, Forecasting, Order Processing, Accounts Receivables, Key Accounts Management, Sales Forecasting, Product Attachments

Industry

Biotechnology Research

Description

PRIMARY DUTIES AND RESPONSIBILITIES Business development and management Development, implementation, and monitoring of business strategy and action plan to meet sales targets Develop and grow business opportunities in existing account base through product attachments (vessels, trays, EZ DPD) and implementation of additional protocols (C&G, Pseudalert, Legiolert, Enterolert) Identify and penetrate new opportunities in core and adjacent markets – Water and Wastewater Monitoring Agencies, F&B Manufacturing including BW, Farms, Mining, Semicon, etc. Customer Relationship/Accounts management Customer relationship management including key accounts management Repeat orders/SLA management Remote Sales Support Development of end user pricing strategy Report on monthly business reviews – sales forecast & forecast accuracy, R&O, highlights/lowlights, RMA Meet KPIs related to: Sales, Tender Management, Business Development, and Customer Education & Technical Support Regulatory affairs, customer education, marketing, and technical support: Drive regulatory approvals in key market segments Maintain up-to-date market data in water microbiology, including but not limited to sales accessible market vs market share, competitor positioning including pricing strategy, external environmental factors affecting business, and the regulatory landscape Development and implementation of marketing action plan Drive education and marketing strategies in the Philippines including digital promotions (e.g. email marketing, social media, online customer education activities) KOL development and engagement Initial point of contact for all sales, after-sales, and technical support related concerns from customers Sales Operations management Customer Onboarding Quotation Pipeline Management Tender Management Demand Planning & Forecasting Order Processing Coordination Accounts Receivables Coordination EDUCATION & EXPERIENCE Bachelor’s degree in microbiology or combination of education and experience required Min 5 years of experience in sales or business development in the diagnostics industry Min 3 years of experience in customer relationships, key accounts, and tender management in the diagnostics industry Min 3 years of experience in customer engagement via customer education and other marketing-related activities in the diagnostics industry Min 3 years of experience in technical support in the diagnostics industry Min 2 years of experience working with a third-party logistics #LI-CT1

Responsibilities

The role involves business development and management, focusing on meeting sales targets and growing business opportunities in existing accounts. It also includes customer relationship management and providing technical support.