ABOUT US

HSL Compliance is a leading risk and compliance specialist, helping businesses meet health, safety, and environmental regulations. We provide expert services in water safety, hazardous materials, fire safety, and more—ensuring compliance and protecting people.
We are a people-focused company offering exciting career development opportunities and a supportive work culture. Whether you’re managing existing client relationships or developing new business opportunities, your work will contribute directly to safer environments across the UK.

WHAT WE’RE LOOKING FOR:

We are seeking an experienced and proactive Account Manager who demonstrates:

• Strong technical skills: Confident in carrying out steam boiler, cooling tower, and closed system water analysis.
• Commercial acumen: Able to upsell chemicals and water treatment equipment, and grow a portfolio of client accounts.
• Excellent communication: Build lasting client relationships, resolve issues professionally, and lead by example.
• Operational focus: Capable of delivering high standards of contract management and ensuring work is completed on time and to specification.
• Team leadership: Support Account Supervisors and Engineers, guiding technical decision-making and performance management.

ROLE INFORMATION

Location: Midlands
FTE: Full-Time
Contract Type: Permanent
Hours: 40hours per week, Monday - Friday
Salary: £45,000 to £55,000 per annum

JOB PURPOSE / OVERVIEW

At HSL, we’re all about making an impact—and we want YOU to be a part of it! We’re on the lookout for a driven, technically proficient, and client-focused Account Manager to join our growing team.
Reporting to the Regional Account Manager, you’ll be responsible for managing water treatment accounts to ensure exceptional service delivery, client satisfaction, and outstanding financial and operational performance. If you’re passionate about compliance, thrive on delivering results, and are ready to play a key role in a dynamic team—this could be your next big opportunity.

KEY RESPONSIBILITIES

• Manage and grow a portfolio of existing accounts while identifying and converting new business opportunities.
• Promote a full suite of water compliance services and solutions.
• Oversee contract delivery, ensuring all service elements meet agreed KPIs.
• Conduct on-site water treatment testing and deliver technical solutions to clients.
• Attend review meetings, respond to client queries, and oversee remedial works as needed.
• Prepare tailored proposals and tender submissions.
• Lead financial and operational oversight including monthly reporting and cost control.
• Issue site-specific Risk Assessments and Method Statements (RAMS).
• Provide leadership support to Account Supervisors—approving measures, managing issues, and training staff.
• Collaborate with Purchasing and sub-contractors to ensure timely and quality service delivery.
• Manage onboarding for new site staff, including second-stage interviews.
• Conduct Legionella Compliance Reviews and ensure contract compliance documentation is complete.
• Authorise leave, manage team resourcing, and address performance concerns appropriately.