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Watts Application Support Engineer – Assistant Manager – MFT – KGS CH at KPMG India

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

0.0

Posted On

01 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

OpenAI, Azure AI, Azure, AWS, GCP, ServiceNow, ITSM, Problem Solving, Triage, Technical Documentation, KQL, App Insights, Azure Monitor, PowerShell, Python, ITIL

Industry

Business Consulting and Services

Description

Role title Assistant Manager – AI Application Support (Level 2) Role purpose (why the job exists) Provide advanced Level 2 (L2) support for AI-based applications by performing deep triage, troubleshooting, and resolution of incidents and service requests escalated from L1 Service Desk. Distinguish functional queries from technical incidents, restore service quickly, and escalate to L3 Product Support (Advisory UK service lines) with complete diagnostic context. Strengthen operational readiness for rapid scale (20 apps → 100+ apps) through knowledge management, documentation, and observability/reliability improvements. SFIA 8 accountability level SFIA Level 4 – Enable * Works under general direction within clear frameworks and processes * Resolves complex issues and delivers outcomes independently for assigned services/applications * Contributes to continuous improvement, operational readiness, and knowledge maturity * Influences L1 effectiveness through guidance, documentation, and deflection content --------------------------------------------------------------------------------

Responsibilities

Provide advanced Level 2 support for AI-based applications by performing deep triage and resolving incidents escalated from the L1 Service Desk. Focus on improving operational readiness and knowledge management to support the scaling of AI applications.