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Watts Application Support Engineer – Manager – MFT – KGS CH at KPMG India
Bangalore, karnataka, India -
Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

0.0

Posted On

01 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

AI Platform Awareness, Azure AI, Cloud Fundamentals, ITSM, ServiceNow, Triage & Troubleshooting, Documentation, Team Leadership, LLMOps, MLOps, Azure Monitor, Python, PowerShell, KQL, SLA Management, Problem Management

Industry

Business Consulting and Services

Description
Role title Manager – AI Application Support (Level 2) Role purpose (why the job exists) Lead and mature the Level 2 support capability for AI-based applications, ensuring timely triage and resolution of incidents and service requests escalated from L1, and effective escalation to L3 when required. Own L2 processes, knowledge management, and continuous improvement to support rapid scale from ~20 to 100+ AI applications. SFIA 8 accountability level SFIA Level 5 – Ensure / Advise * Accountable for service performance and L2 operational outcomes * Influences stakeholders, defines ways of working, drives continual improvement * Ensures governance, controls, and quality for L2 support services
Responsibilities
Lead and mature the Level 2 support capability for AI-based applications, ensuring timely triage and resolution of incidents. Own L2 processes and knowledge management to support the scaling of AI applications from 20 to over 100.