Waynesboro: Guest Services Team Lead at Team Outsider

Waynesboro, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Oct, 26

Salary

17.0

Posted On

14 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Guest Services, Hospitality Management, Conflict Resolution, Front Desk Operations, Staff Training, Inventory Management, Cash Handling, Interpersonal Communication, Problem Solving, Organization, Customer Experience

Industry

Hospitality

Description

Join Team Outsider’s Guest Services Team! Are you a hospitality enthusiast with a passion for leading and inspiring others? Do you thrive in a fast-paced environment where you can create a welcoming and memorable experience for every guest? Join Team Outsider's Guest Services Team and help us deliver extraordinary hospitality at our growing network of campgrounds! Why You’ll Love This Job: Lead with Passion: Mentor and guide a team dedicated to providing outstanding guest service. Mix It Up: Enjoy a diverse role with a mix of guest interaction, team leadership, problem-solving, and front desk operations. Make a Difference: Play a key role in creating a positive and welcoming atmosphere that makes guests feel like they belong. Grow with Us: Develop your leadership and hospitality skills with a fast-growing company in the outdoor industry. About the Role: As the Guest Services Team Lead, you'll be the face of hospitality at our campground. You'll supervise and mentor a team of guest service professionals, ensuring every guest interaction is seamless, welcoming, and memorable. You'll train staff on best practices, handle guest inquiries, manage front desk operations, and create a positive and efficient environment for both guests and team members. What You’ll Do: Lead the Team: Supervise and mentor our Guest Services Team Members, fostering a positive and collaborative work environment. Guest-Centric Approach: Greet guests with a smile, address their needs with attentiveness and respect, and ensure a smooth and enjoyable experience for all. Handle with Care: Follow procedures for reservations, store sales, and cash handling, ensuring accuracy and efficiency. Keep it Organized: Manage inventory stock counts and ensure the front office and store area are clean and well-maintained. Be a Problem Solver: Proactively identify and resolve guest issues, ensuring a positive and satisfactory outcome. Promote the Experience: Share information about local attractions, campground activities, and special offers. What We’re Looking For: Passion for Hospitality: A genuine desire to create a welcoming and enjoyable experience for every guest. Leadership Skills: Proven experience in leading and motivating a team. Communication Superstar: Excellent communication and interpersonal skills, both in person and on the phone. Problem-Solving Prowess: Ability to think on your feet and resolve guest issues effectively. Organized and Efficient: Detail-oriented and capable of managing multiple tasks simultaneously. Physical Requirements: Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Must be able to hear and speak clearly, and communicate comprehensively. Must be able to bend, stoop, kneel, crouch, climb, and stand 80% of the time. If you’re ready to be part of a team that values hospitality, teamwork, and growth, we’d love to meet you! Apply today and help us create unforgettable outdoor experiences.

Responsibilities

Supervise and mentor the Guest Services team to ensure a seamless and welcoming experience for all campground guests. Manage front desk operations, including reservations, store sales, and inventory maintenance.