JOB DESCRIPTION :

The Wholesale Banking Customer Journey Expert (CJE) within the WB Change organization, has end-to-end responsibility for the analysis, management, development and harmonization of the change initiatives concerning new products, services, digital channels, etc. with a view to achieve a frictionless customer experience, improve process efficiency and time to activation.
The CJE works in the WB Change Team (within WB COO Domain) in a cross-functional team together with other experts, in order to achieve the Team’s mission and ensure the most valuable and proper functionality of the implementation features.
He/She cooperates in development and management of WB products/services strategy, supporting the commercial growth, the transformation of digital processes and the operational excellence.
He/She collaborates on projects, manage internal and external stakeholders, solve impediments.
The position requires excellent communication skills, problem solving and data driven approach, an orientation to detail and process and ability to work and maintain composure under tight deadlines.
This position also demands ability to work collaboratively in multi-functional teams and cross-teams.

REQUIRED SKILLS AND EXPERIENCE:

• Bachelor in economics or engineering
• Minimum of 3 years’ experience as a business analyst within financial industry and within an international and complex environment, preferably with a background in project/product management Customer focused and result oriented approach
• Experience of IT project and working effectively across functions (e.g. Sales areas, Legal, Compliance, Transparency, Privacy, Credit Risk, Finance)
• Experience in use of Banking management systems
• Experience on Digital Process and Digital Capabilities
• Creative minded with an ability to conceive interesting ideas for new content
• Data analyst mindset and capabilities needed for a data fluency approach and environment
• Strong knowledge of Wholesale Banking business
• Fluent Italian and English language
  Working conditions: Full Time
  Duration : Permanent
  Location: Milan (hybrid)
  About ING
  ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.
  

  doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.

‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.
Do you think you are “a step ahead”? Apply now!
The benefits of joining ING
In addition to being a part of a great team, working in a fun and innovative environment, we offer:
Super flexible smart working
Competitive base salaries and performance based bonuses
Diverse cultures & Innovative mindsets
International Environment
Commitment to sustainability
Lots of training development opportunities to help you grow
Lots of moments dedicated to physical and mental well-being
A special day off when it is your birthday: we call it #doyourbirthday!
And of course we can’t forget: free water & coffee at the office!
Our Commitment
Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates

Work with internal and external stakeholders to analyze the needs and align the WB change initiatives roadmap to the strategic goals
Collaborate in the WB Change implementation starting from requirements, identifies and understands IT and business impacts on the different applications and processes and in line with external regulations, risk and compliance policies
Identify what our customers need, propose a solution and work on it with the support of the whole Team and of external stakeholders
Translate business requirements in IT requirements, providing all the information needed for development phase
Contribute to solve product-related issues, to make decisions and to communicate progress/status clearly
Develop effective and collaborative working relationships with all stakeholders and colleagues
Be able to build reports for department usage
Optimizes product processes in collaboration with the COO area and designs, writes and performs Functional Tests
The ultimate goal of a CJE is to give our customers the best possible experience, always and everywhere.