We are hiring a Sales Operations Analyst for our Medellin office in Colombi

at  Roca Alliances SA

Roca Alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We provide tailored hiring solutions, ensuring the perfect match for each role. Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. Committed to excellence, we build long-lasting partnerships that drive business success. At Roca Alliances, we help businesses thrive by delivering the right professionals to meet their needs.
This time, we are partnering with a global leader in IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT teams, powered by AI. The company has experienced strong double-digit growth over the years and serves a diverse range of industries in over 20 countries, managing more than 15 million endpoints globally.
We believe in being clear about who we are and what we expect. Our success comes from being CONFIDENT, DETERMINED, and RESPONSIBLE. The people who thrive here are those who go the extra mile for our customers and for their own career growth and financial future.

SUMMARY:

The Sales Operations Analyst supports the sales team by optimizing processes, analyzing data, and developing tools to drive performance and efficiency. this role plays a critical part in ensuring that sales objectives are met by providing actionable insights, streamlining workflows, and enhancing data quality. the ideal candidate has strong analytical skills, is detail-oriented, and works well in a fast-paced environment.

QUALIFICATIONS:

• Education: bachelor’s degree in business, finance, or economics, or 3+ years of work experience in a sales operations analyst or similar role.
• Experience: 2+ years of experience in sales operations, sales analytics, or a related field.
• Technical skills: proficiency in CRM platforms (e.g., Salesforce) and data analysis tools (e.g., Excel, SQL, or BI software).
• Analytical skills: strong ability to analyze complex data, identify patterns, and present insights in a clear and actionable format.
• Communication: excellent written and verbal communication skills

• Data management & analysis: gather, clean, and analyze sales data to generate insights that inform sales strategies and identify improvement opportunities.
• Sales process optimization: work with cross-functional teams to refine and enhance sales processes, tools, and workflows to maximize efficiency and effectiveness.
• Reporting & dashboarding: develop and maintain dashboards and reports for the sales team, providing visibility into key metrics and performance trends.
• Forecasting support: assist in sales forecasting and pipeline management, providing detailed analysis to support accurate projections.
• CRM management: ensure CRM data quality and compliance, train sales team members on best practices, and assist in troubleshooting CRM issues.
• Performance tracking: monitor and evaluate sales performance metrics, identifying trends and flagging areas needing attention to help drive continuous improvement.