Roca Alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We provide tailored hiring solutions, ensuring the perfect match for each role. Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. Committed to excellence, we build long-lasting partnerships that drive business success. At Roca Alliances, we help businesses thrive by delivering the right professionals to meet their needs.
This time, we are partnering with a global leader in IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT teams, powered by AI. The company has experienced strong double-digit growth over the years, serving a diverse range of industries in over 20 countries and managing more than 15 million endpoints globally.
As an Associate Account Manager, you will play a pivotal role in driving growth by managing client relationships and identifying opportunities to expand our footprint within your assigned territory. You will be responsible for nurturing existing accounts, uncovering new business opportunities, and ensuring the successful delivery of solutions to meet customer needs, all while contributing to the company’s ambitious sales goals.
You will work closely with high-level executives (CIOs, CTOs, CISOs, etc.), engaging in strategic discussions to articulate the value of the company’s solutions, overcome objections, and secure next steps. Your role involves a combination of independent prospecting, team collaboration, and leveraging internal resources to achieve success.

REQUIREMENTS:

• 3+ years of experience in a customer-facing sales or account management role, with a proven ability to manage and grow client relationships.
• Comfortable prospecting leads and engaging in proactive outreach, including cold calling.
• High energy, driven, and passionate about sales, customer success, and achieving results.
• Proven track record of exceeding sales targets and delivering measurable business growth.
• Strong accountability to goals, with a results-oriented mindset focused on metrics and KPIs.
• Motivated, coachable, and competitive, with a resilient and goal-driven approach to success.
• Exceptional organizational, interpersonal, and communication skills with the ability to manage multiple accounts and priorities effectively.
• Familiarity with CRM applications like Salesforce to manage leads, opportunities, and accounts efficiently.

• Serve as the primary point of contact for assigned accounts, spearheading growth and retention efforts to drive land-and-expand strategies.
• Build and nurture long-term relationships with key stakeholders, including CIOs, CISOs, CTOs, CCOs, and VPs, to ensure ongoing satisfaction and identify upselling opportunities.
• Proactively manage the sales pipeline, accepting, progressing, and enthusiastically closing leads while maintaining accurate reporting and account tracking in Salesforce.
• Achieve or exceed monthly, quarterly, and annual sales goals by understanding customer needs and delivering tailored solutions from our comprehensive product portfolio.
• Conduct executive-level discussions to expertly articulate the value of Kaseya’s solutions, address objections, and secure commitments to next steps.
• Develop in-depth Subject Matter Expertise in Kaseya’s offerings and stay updated on competitor products and industry trends to provide exceptional client consultations.
• Collaborate cross-functionally with internal teams, including marketing, engineers, and product specialists, to deliver value and exceed client expectations.
• Leverage live video conferencing, personalized video communication, and demonstrations to engage clients and enhance their experience.
• Maintain impeccable Salesforce hygiene, accurately forecast opportunities, and participate in account reviews with management and support teams.
• Deliver a professional client experience by ensuring seamless communication throughout the sales process, including formal meeting agendas, follow-ups, and issue resolution.
• Participate in ad-hoc sales campaigns and initiatives to drive additional opportunities and achieve organizational objectives.