JOB DESCRIPTION

Join our dynamic global Account Maintenance team and take your career to new heights! As a key player in our organization, you will have the opportunity to enhance your skills while ensuring the integrity and compliance of client account records. Experience unparalleled career growth and mobility as you collaborate with client-facing teams, manage critical account updates, and stay at the forefront of regulatory changes. Embrace the benefits of being part of a team that values your contributions and supports your professional development.
As an Associate within the Account Maintenance team, you will be central to our account maintenance operations, guaranteeing precise and careful handling of every client account update. You will work closely with bankers and business units, managing expectations and improving the client experience through clear communication of requirements and timelines. Your responsibilities will include analyzing potential risks, process improvements, policy changes, automation opportunities, efficiently resolving issues, and safeguarding sensitive client data. This role provides an opportunity to work independently, contribute to system enhancements, and play a crucial role in promoting continuous service delivery improvements with a key focus on transformation and delivering change.

REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS:

• Bachelor’s Degree
• At least 5 years of experience in KYC, Client Onboarding, or Client Account Maintenance.
• Experience in process mapping, business or operations transformation, issue escalation and root cause analysis.
• Strong analytical, problem-solving, negotiating, influencing, facilitation, organizational, prioritization, decision-making, and conflict resolution skills.
• Excellent communication and interpersonal skills, with the ability to influence and challenge stakeholders effectively.
• Open-minded, able to share information, knowledge, and expertise with peers and team members.

PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS:

• Strong understanding of AML/KYC regulations and compliance requirements.
• Knowledge of the Private Banking and Wealth Management industry.
• Proven leadership experience with the ability to inspire and guide a team.
• A dedicated team player with a strong sense of ownership and responsibility.
• Meticulous in data maintenance with a logical, structured approach to planning and problem-solving.
• Comfortable with change, ambiguity, and informed risk-taking.
• Ability to multi-task and manage multiple streams of work concurrently.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

• Coordinate the effective completion of each assigned account maintenance task from initiation to completion, following up with responsible teams and escalating issues as needed
• Manage the services handled by outsourced/offshore operations units.
• Serve as the primary interface for Bankers, managing expectations and enhancing the client experience. Clearly communicate account maintenance requirements and timelines.
• Analyze processes through various process mapping tools and incorporate process improvements, design thinking into day to day operations as a service proposition.
• Identify and drive automation opportunities, policy changes and transformation initiatives to deliver an enhanced service proposition.
• Set and manage the priority of all requests through ongoing engagement with business units, proactively managing the pipeline throughout all stages of the process.
• Drive effective issue resolution within policy boundaries, ensuring tasks are completed in line with service level agreements. Undertake account updates timely and ensure they meet required quality standards.
• Analyze AML risks associated with account changes, identify and escalate potential risks and operational issues. Handle sensitive client data confidentially.
• Work independently to complete assigned tasks within established timeframes. Ensure account data and management information is updated within SLA into systems.
• Participate in UAT and suggest system improvements. Contribute ideas and participate in efforts to drive continuous improvement in service delivery.