Company Description
The role is focused on the operational support of our Core Wealth platforms and the associated users of these. Working closely with both business stakeholders and our third party platform providers, the role develops a deep understanding of how the systems work, to provide technical support in investigating and resolving issues, and triaging requests.
To succeed in this role, you need to have a natural analytical way of thinking along with an eye for detail and be a first-class problem solver. Previous experience of investments will help you to translate our user requirements.
You need to be delivery focused, able to multi-task and very much a team player. You will get access to a wide range of different technical disciplines and must be comfortable working within a flexible and progressive environment.
Job Description

Key responsibilities:

• Level 2 technical support of our core Wealth Management platforms.
• Work with our suppliers and internal development teams in incident, request, and change management processes.
• Prioritising technical issues based on impact and urgency.
• Managing a queue of incidents and requests, ensuring work notes are maintained.
• Provide support for application configuration, releases and upgrades.
• Problem analysis and resolution for application problems, in conjunction with the business users and third party suppliers where necessary.
• Participation in testing and release management.
• Investigating root cause analysis and identifying trends.
• Support research, analysis, and implementation of new processes.
• Data analysis and production of ad-hoc reports.
• Routine maintenance and monitoring of our applications.
• Participate in user and supplier workshops and forums.
• Support application adoption across the business
• Support occasional weekend and out of hours activities
• User set up and maintenance

Qualifications

• Previous experience of working in Wealth Management or similar
• An understanding of wealth management or financial services products and processes
• Proficient IT skills in core Microsoft Office systems
• >2 years experience in an Application Support role or similar.
• Experience / awareness of SQL, Rest API, JIRA, and Confluence.

Professional Qualifications and Education

• CISI qualifications desirable

• Level 2 technical support of our core Wealth Management platforms.
• Work with our suppliers and internal development teams in incident, request, and change management processes.
• Prioritising technical issues based on impact and urgency.
• Managing a queue of incidents and requests, ensuring work notes are maintained.
• Provide support for application configuration, releases and upgrades.
• Problem analysis and resolution for application problems, in conjunction with the business users and third party suppliers where necessary.
• Participation in testing and release management.
• Investigating root cause analysis and identifying trends.
• Support research, analysis, and implementation of new processes.
• Data analysis and production of ad-hoc reports.
• Routine maintenance and monitoring of our applications.
• Participate in user and supplier workshops and forums.
• Support application adoption across the business
• Support occasional weekend and out of hours activities
• User set up and maintenanc